Brand Certified
Wendy's
4.0(1300 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
2123 Grand Central Ave, Horseheads, NY
14845, United States
Certified by Wendy's • Mar 01, 2026
(607) 796-9352
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/ny/horseheads/2123-grand-central-ave
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
4.0
1,300 reviews
5 stars
586
4 stars
359
3 stars
181
2 stars
67
1 star
107
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude or inattentive staff, with several instances of poor customer service and long wait times.
Food Quality
Many reviews indicated a decline in food quality, with complaints about cold, overcooked, or incorrect orders.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and sticky drink machines.
Pricing Concerns
Numerous reviews mentioned that prices are perceived as too high for the quality of food received.
Mixed Experiences
While some customers had positive experiences with food and service, many others reported significant issues, leading to an overall inconsistent dining experience.
- WLWendy Lougher2 days ago5.0The crew at our Wendy's is fantastic 👌
- MPMax Palmer2 days ago1.0Counter service has been abysmal lately AND the soft drink machines have not been functional for the last few weeks! Not a good way to run a restaurant. Fries were hot, burger almost warm, chicken tenders about room temperature. No problem getting a seat, as there was only one table/seat taken. Waited over 25 minutes for our food… Probably the last visit to this venue!!
- LMLisa MallecoccioFeb 23, 20261.0Ordered a honestyle chicken with cheese and a fish with no cheese. The sandwich maker at front counter was snotty, not only to my son because he made her remake the sandwiches because they were wrong, but also made snotty comnents about coworkers. When we got them home, I found no tarter sauce on my fish. I understabd no one is perfect but after working at that same locafion for almost 15 years, I can say this was my worst experience as a customer.
- MWMike WendtFeb 3, 20265.0Great breakfast specials
- GEGregory ErwayJan 20, 20263.0This location often has a long drive thru wait. Food is fine. I prefer the food to the other nearby chain fast food. Employees are often friendly, just things are slow.
Frequently Asked Questions About Wendy's
What are the drive-through hours for Wendy's in Horseheads, NY?
The drive-through is open Monday through Wednesday and Sunday from 6:30 AM to 1:00 AM, and Thursday through Saturday from 6:30 AM to 2:00 AM.
Does this Wendy's location serve breakfast?
Yes, Wendy's in Horseheads serves breakfast, including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
How can I place an order online or via app for this Wendy's?
You can order via the Wendy's app or online at https://order.wendys.com, selecting this location for delivery or pickup options.
What payment methods are accepted at Wendy's Horseheads?
They accept American Express, Cash, Discover, Mastercard, and Visa payments.
Is dine-in available at this Wendy's location?
Yes, Wendy's Horseheads offers dine-in, drive-thru, takeout, and delivery where available.
How can customers provide feedback or contact Wendy's Horseheads?
Customers can contact via phone at (607) 796-9352, reach customer care through live chat or phone at 888-624-8140, or complete the Wendy's Customer Satisfaction Survey online.
Where can I find menu prices and nutrition information for Wendy's Horseheads?
Menu prices and nutrition info are available on the Wendy's website or app by selecting this location and viewing each menu item, with allergen details included.
Are there other fast food options near Wendy's Horseheads?
Nearby alternatives include Burger King, McDonald's, KFC, Good Brothers Pizza, and Domino's Pizza, offering various fast food choices.
What nearby places can I visit before or after dining at Wendy's Horseheads?
You can visit The Slot Car Club of the Twin Tiers for recreation, Rite Aid pharmacy for shopping, or speedway gas station for fuel needs nearby.
Is Wendy's Horseheads conveniently located near transportation or service points?
Yes, it’s near UPS Access Point for shipping, LibertyX Bitcoin ATM for currency exchange, and community banks like Elmira Savings Bank and Community Bank, N.A.
Brand Certified Facts from Wendy's
This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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