Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBar
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Horseheads off Colonial Drive and East Mall Road and next to Candlewood Suites.
Feedback on service quality is mixed; while some customers praised attentive and friendly staff, others reported poor service and inattentiveness.
Food Quality
Food quality is inconsistent; some dishes were enjoyed, while others were criticized for being overcooked, too salty, or lacking flavor.
Dining Experience
Many customers appreciated the atmosphere and family-friendly environment, but some noted issues with cleanliness and service during busy times.
Pricing Concerns
Several reviews mentioned that prices are perceived as high relative to the quality of food and service received.
Staff Attentiveness
While some servers received high praise for their attentiveness and friendliness, others were described as rude or neglectful.
DK
Debra Kelly
2 days ago
2.0
Prices were way to expensive.
The bar was dirty. The bartender was tentative, however, $30 for 2 glasses of wine was excessive and beer for $7.50 a bottle was ridiculous! Food was ok. We won't be going back. Other businesses in the area are not that expensive.
MM
michael moerman
Nov 13, 2025
1.0
Plastic in the chowder, was told it would be taken off the bill by waitress/bar tender, that was the first thing, and If you are staying at the hotel next door, the candlewood suites, you're supposed to get a discount, they didn't follow through, charged full price for the chowder and the meal in general. Awful experience, I will never go back. And recommend no one does.
CR
crystal recktenwald
Nov 5, 2025
1.0
Worst experience I've had at outback in three decades. My filet was bad. The inside of it separated from the outside and was mushy and smelled rancid. The waitress kept telling me "We just changed steaks and it is a filet you know". Tried to explain that I always eat filet and while they are tender, it should never be mushy and smell rancid. She got an attitude, started to raise her voice and walked away. They did remove it from the bill, but that was not the way to handle it. Will never eat there again.
KK
Karissa
Oct 31, 2025
1.0
Went last night. Salad was frozen, both soups were cold, then I cut into my steak I ordered medium rare it came out blue and rare so i returned it, then the steak came back out still blue so sent it back again, then finally after about 30 mins later got one that was cooked right and was covered in salt! Told the waitress and she said you aren’t the first one to complain and then walked away LOL I feel like I should of gotten money off or something totally unacceptable
SB
Suanne Bachert
Oct 31, 2025
1.0
We were here to celebrate a birthday. 10/31/2025.However, we decided to leave, due to being served cold coffee. The server not once apologized, just stated she could make a new pot it'd take a second. My dad, stated no, I think we will just leave. The hostess, overheard stated are you serious and ran to the back. What your server and hostess, didn't know, is my dad just lost the love his life of 45 years. So, my dad's emotions are high. And he was ready to cry. Cause his coffee was cold. And as much as it cost to eat here, getting a hot cup of coffee on a cold blisters day. Shouldn't be a problem. Nor how your staff reacted to his upset. You never know what someone is going through. Always be kind. And never react in front of a guest. It's just rude.
Frequently Asked Questions About Outback Steakhouse
Where can I find information on gluten-free menu items?
We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu
Where can I earn dine rewards?
Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.
Where can I download the NEW Outback App?
Our App has been upgraded with a new look and exciting features! It's the fastest, mobile way to enjoy our bold flavors thru curbside takeaway \& delivery. Get it on Google Play or download on the AppStore – [Learn More](https://www.outback.com/app?useCache=false/)
How do I find out more information about being an Outbacker?
We're always looking for dedicated, fun\-loving people to help make our restaurant a success! For more information [click here](http://bit.ly/39L8aoI3112).
What are the operating hours of Outback Steakhouse in Horseheads?
Outback Steakhouse is open Monday to Thursday and Sunday from 11:00 AM to 9:30 PM, and on Friday and Saturday from 11:00 AM to 10:00 PM.
Does Outback Steakhouse offer special happy hour timings?
Yes, happy hour is available daily from 4:00 PM to 6:00 PM.
Can I order food for delivery or pickup at Outback Steakhouse Horseheads?
Where can I find the menu and place an order online for Outback Steakhouse in Horseheads?
You can view the menu at https://www.outback.com/menu/big-flats and place orders online at https://www.outback.com/order/menu/big-flats.
Does Outback Steakhouse in Horseheads accommodate gluten-free dietary needs?
Yes, Outback offers several gluten-free menu items. You can view the gluten-free menu on their website.
What forms of payment are accepted at Outback Steakhouse Horseheads?
They accept American Express, Mastercard, Visa, Apple Pay, Android Pay, and cash.
What is the dress code at Outback Steakhouse in Horseheads?
The dress code is casual, making it comfortable for all guests.
Are there nearby hotels where guests can stay when visiting Outback Steakhouse in Horseheads?
Yes, Candlewood Suites, Courtyard by Marriott Elmira Horseheads, Hampton Inn Elmira/Horseheads, and Country Inn & Suites by Radisson, Big Flats are nearby accommodations convenient for visitors.
Which nearby places can I explore before or after dining at Outback Steakhouse in Horseheads?
You can visit Seneca Lake for scenic views or Watkins Glen State Park to enjoy nature and recreational activities.
How can nearby businesses like Simmons-Rockwell Nissan Service help when I visit Outback Steakhouse?
If you require automotive services or fuel during your trip, Simmons-Rockwell Nissan Service offers car servicing and gas station facilities close to the restaurant.