Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,351 reviews
5 stars
377
4 stars
278
3 stars
275
2 stars
132
1 star
289
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, particularly in the drive-thru, with wait times often exceeding 20 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Staff Attitude
Feedback indicated a mix of positive and negative staff interactions, with some customers praising friendly service while others reported rudeness and poor management.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Food Quality
Customers expressed dissatisfaction with food quality, noting cold or overcooked items and inconsistent preparation.
- JHJennifer HudsonNov 17, 20251.0Fries were gross and cold tasted old. Health department should come in and have an intervention about cleanliness. Floors were disgusting and dirty. Felt like they mopped the floor with oil. Bathrooms were the same way absolutely filthy overflowing garbage and toilet paper everywhere. Employee standing in the bathroom on her phone until I walked in. I definitely won't be eating there again
- OOOneway OranothetNov 15, 20251.0Service sucked, was in line, drive up and waited 45 min for coffee, ridiculous never again
- AAAlyshia AndrewsNov 7, 20251.0Worst McDonald's in this area. Can't say that even one time they've ever gotten our order right. Half the employees just walk around like they have no idea what's going on or completely ignore you standing there. Not sure why we've ordered there after so many times of having missing items in our order. I guess that's on us. If you can go to the one by the mall, do that.
- 6I607ELM IceDragonOct 30, 20253.0This place was good but it's grap and good cant hang and chill anywhere sorry not sorry Jimmy do him
- JLJane LeonOct 22, 20252.0Very slow!! New young staff that are lost. Very very lost. I ordered a curbside frappe aba waited 20 mins and then had to go in to get out and waited another 20 mins for that. And was wrong. Orher customers were pissed.
Frequently Asked Questions About McDonald's
What are the operating hours of this McDonald's location?
This McDonald's is open 24 hours every day of the week.
Does this McDonald's offer delivery service?
Yes, delivery is available 24/7 at this location through their online platform.
Is there a drive-thru service available at this McDonald's?
Yes, the drive-thru operates 24 hours a day, 7 days a week.
Which payment options are accepted at this McDonald's?
Accepted payment methods include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order ahead or use mobile ordering at this McDonald's?
Yes, mobile ordering and services like McDelivery, curbside pickup, and no-contact delivery are available.
Where is this McDonald's located?
It is located at 2152 Grand Central Avenue, Horseheads, NY 14845, USA.
How can customers benefit from the MyMcDonald's Rewards program?
Customers can earn points for free food by participating in the MyMcDonald's Rewards program.
What nearby gas stations are available for customers visiting this McDonald's?
Nearby gas stations include Speedway and Sunoco Gas Station, convenient for fueling up before or after your meal.
What banking options are near this McDonald's for customers needing financial services?
Customers can find Elmira Savings Bank and Community Bank, N.A. nearby for banking and credit union services.
Are there nearby hotels for visitors planning to stay close to this McDonald's?
Yes, Americas Best Value Inn Horseheads and Motel 6 Horseheads are located nearby for convenient lodging.