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McDonald's

3.2
(1377 reviews)

Business Details

(607) 442-1099
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2152 Grand Central Avenue, Horseheads, NY
14845, United States

Hours

Reviews

3.2
1,377 reviews
5 stars
385
4 stars
283
3 stars
275
2 stars
134
1 star
300

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including long wait times, incorrect orders, and unprofessional staff behavior.

Cleanliness

Customers frequently reported unsanitary conditions in the restaurant and bathrooms, with many describing the location as dirty.

Food Quality

Several reviews mentioned issues with food quality, including cold or stale items and incorrect orders.

Staff Attitude

Mixed feedback on staff attitude; while some praised friendly service, many others reported rudeness and lack of professionalism.
  • BB
    Burnout
    2 days ago
    1.0
    Another rude McDonalds! And this time the manager managed to curse at customers. Awful, slow service! And at McDonalds prices...better off going somewhere else! Probably the worst one in the area...and the other McDonalds in the area aren't that much better.
  • AN
    Anthony Northrup
    3 days ago
    1.0
    Closed for breakfast with “unforeseen circumstances” being the cause. Also conveniently on the days they have breakfast deals. This has been happening often, they just won’t open for breakfast. I hope they can get this straightened out.
  • PR
    Phylann Russell
    3 days ago
    1.0
    Long wait for food. Young man at the register says to another employee, “ if people complain about the wait for food, I’ll tell them to go to the Dunkin’s by the mall that burned” and then everyone started laughing. Completely inappropriate.
  • RF
    Robin Faucett
    Feb 23, 2026
    1.0
    Unsatisfied with my order and when I order the lady keep saying it's that all I'm sorry I have a big family I ask for no pickles on my big Mac and I got some nasty pickles on the Ranch wraps got one spicy and they are supposed to be Ranch both of them so very disappointed
  • TM
    Tom Mulholland
    Feb 1, 2026
    1.0
    Holy incompetent… never come here.. absolutely zero stars, workers have zero regard for hygiene or basic human decency. In one visit I had a worker’s children who were sitting in the waiting area playing tag and body slam into me, as well as a worker bragging to a friend who was visiting the store saying “bro I’m so drunk right now” and snuck his friend a bunch of free food. Not sure who runs this place, but if law enforcement or OSHA ever entered this building it would certainly be shut down.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours every day of the week.

Does this McDonald's offer delivery service?

Yes, delivery is available 24/7 at this location through their online platform.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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