Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,365 reviews
5 stars
382
4 stars
280
3 stars
276
2 stars
133
1 star
294
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, particularly in the drive-thru, with wait times often exceeding 20 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor handling of mobile orders.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty floors and bathrooms.
Staff Attitude
Feedback varied on staff friendliness, with some praising individual employees while others reported rude or unhelpful behavior.
Food Quality
The quality of food was inconsistent, with complaints about cold or poorly prepared items, though some customers did report fresh and hot food on occasion.
- BSBrandon Smith5 days ago1.0Order food at 1:05pm was told to pull up as there waiting on fries waited till 1:35pm and left never got my order and more then likely wont be refunded either. Like in what world does fries take more the couple minutes if that seems from reviews this is normal there gotta be the worst/slowest MCDONALD'S in the area.
- NGNibin Kannothu GeorgeJan 3, 20265.0Friendly staff with good service
- MSMarcus SmithDec 30, 20255.0very good chicken 🐔 nuggets
- MAmarzia aliDec 22, 20254.0Pretty good service. Was clean and fast and they made good mocha coffee which I found a lot places made it sweet and too watery but this one did good.
- JKjulie kuhnDec 10, 20251.0I was on a doordash order with a pick up time I stood there for 12 minutes past my pick up time before they bothered to give me my order after every person in the lobby was served and the drive thru was caught up. I get accused of food being cold or missing when they seal the bags and the customers can tell if you open it
Frequently Asked Questions About McDonald's
What are the operating hours of this McDonald's location?
This McDonald's is open 24 hours every day of the week.
Does this McDonald's offer delivery service?
Yes, delivery is available 24/7 at this location through their online platform.
Is there a drive-thru service available at this McDonald's?
Yes, the drive-thru operates 24 hours a day, 7 days a week.
Which payment options are accepted at this McDonald's?
Accepted payment methods include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order ahead or use mobile ordering at this McDonald's?
Yes, mobile ordering and services like McDelivery, curbside pickup, and no-contact delivery are available.
Where is this McDonald's located?
It is located at 2152 Grand Central Avenue, Horseheads, NY 14845, USA.
How can customers benefit from the MyMcDonald's Rewards program?
Customers can earn points for free food by participating in the MyMcDonald's Rewards program.
What nearby gas stations are available for customers visiting this McDonald's?
Nearby gas stations include Speedway and Sunoco Gas Station, convenient for fueling up before or after your meal.
What banking options are near this McDonald's for customers needing financial services?
Customers can find Elmira Savings Bank and Community Bank, N.A. nearby for banking and credit union services.
Are there nearby hotels for visitors planning to stay close to this McDonald's?
Yes, Americas Best Value Inn Horseheads and Motel 6 Horseheads are located nearby for convenient lodging.