Brand Certified
Dunkin'
3.6(625 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
3317 Chambers Rd, Horseheads, NY
14845, United States
Certified by Dunkin' • Mar 01, 2026
(607) 442-1503
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Horseheads, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutNot available
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.6
625 reviews
5 stars
273
4 stars
120
3 stars
65
2 stars
47
1 star
120
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and rude service, with several instances of staff being dismissive or unhelpful.
Order Accuracy
Numerous reviews mentioned incorrect orders, including missing items and wrong food being served.
Speed of Service
Customers frequently complained about slow service, particularly in the drive-thru, with long wait times reported.
Cleanliness
Several reviews highlighted unsanitary conditions, particularly in the bathrooms and overall store cleanliness.
Food Quality
Feedback indicated inconsistent food quality, with reports of cold or burnt items and dissatisfaction with the freshness of donuts.
- BJBonnie JeanJan 31, 20261.0Me and my brother have gone here a couple days in a row, it was decent not the best I did get food poisoning but still worth going, me and him had gone today and was given the WORST customer service, like totally unacceptable the girl was dismissive and didn’t even letting my brother finish our order and then proceeded to yell at him about not doing her job properly, when we called we asked for a manager and was told none was there and when they asked what was wrong got dismissed with an “ok” by the same person who yelled. I know who the person was aswell and I just couldn’t believe the behavior I think that employee needs consequences bc this wasn’t the first for the behavior when we went the day before yesterday we was dismissed and un answered as they sat and chatted and the one female kept walking off to gossip and chat.
- JEJeromey EddyNov 10, 20251.0Terrible worst Dunkin in the whole Area. Employees not wearing uniforms, Food is always burnt, and when i ordered a bacon egg and cheese croissant today.. they gave me a sausage egg and cheese croissant. They don’t listen and I had to wait in the drive through for almost 10 minutes when nobody was getting food in side the store.
- JMJuanita A McConnellOct 5, 20251.0Did a Mobil order. Wasn’t ready which is fine. Received order and left. Coffee lukewarm, hash browns cold, sausage cold. Already on highway so not able to go back. Also, thumbs down on Mobil app which leaves no place to leave a review.
- GHGerald HoffmanSep 23, 20255.0Great prices and service
- BCBradford ChilsonSep 23, 20251.0This place is pretty disgusting. Men's Bathroom looks like it hasn't been touched in weeks. The employees seems to have a lot of free time to stand around chatting to each other. This time they spend chatting they good be attending to the store. Two thumbs down 👎
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Horseheads, NY?
Dunkin' in Horseheads, NY is open daily from 5:00 AM to 8:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, Dunkin' in Horseheads offers delivery and curbside pickup services.
What are some of the holiday specialty drinks available at Dunkin'?
You can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher during the holiday season.
Can I order from Dunkin' ahead of time using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on the Apple App Store and Google Play Store for a fast grab and go experience.
Does Dunkin' in Horseheads serve breakfast and lunch?
Yes, they serve breakfast, brunch, and lunch meals.
What types of food and drinks can I find at this Dunkin' location?
Dunkin' offers coffee, espresso, breakfast sandwiches, donuts, tea, and a variety of baked goods.
Is there a drive-thru available at Dunkin' in Horseheads?
Yes, this Dunkin' location has a drive-thru for convenient service.
What nearby dessert places can I visit around Dunkin'?
Nearby dessert places include Orange Leaf Frozen Yogurt and Baskin-Robbins, perfect for enjoying a sweet treat before or after your Dunkin' visit.
Are there other fast food options near Dunkin' in Horseheads?
Yes, nearby fast food options include McDonald's, Burger King, and Subway, offering a variety of quick meal choices in the area.
What convenience stores are located close to Dunkin'?
Convenience stores near Dunkin' include 7-Eleven, Speedway, Sunoco Gas Station, and Express Mart, useful for quick stops alongside your Dunkin' visit.
Brand Certified Facts from Dunkin'
This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website