Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Horseheads, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
624 reviews
5 stars
273
4 stars
119
3 stars
65
2 stars
47
1 star
120
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, especially in the drive-thru, with long wait times and orders often being incorrect.
Staff Attitude
While some reviews praised friendly and helpful staff, many others noted rude behavior and a lack of customer service training among employees.
Food Quality
Several customers complained about cold or poorly prepared food items, including burnt sandwiches and stale donuts.
Cleanliness
Multiple reviews highlighted unsanitary conditions, particularly in the bathrooms and overall store cleanliness.
Mobile Ordering Issues
Customers experienced problems with mobile orders, including missing items and incorrect orders, leading to frustration.
- JEJeromey EddyNov 10, 20251.0Terrible worst Dunkin in the whole Area. Employees not wearing uniforms, Food is always burnt, and when i ordered a bacon egg and cheese croissant today.. they gave me a sausage egg and cheese croissant. They don’t listen and I had to wait in the drive through for almost 10 minutes when nobody was getting food in side the store.
- KKKellyNov 5, 20251.0This is the worst Dunkin I have ever been in! Order taker in the front has BAD customer service, totally messed up the order. Over charged with improper items. Manager was HORRIBLE! Made excuses for the order taker saying she couldn't hear us. Never gave us the refund for improper food but gave us the cheaper sandwich that we did order, however it was burnt. DON'T STOP HEAR! GO TO THE NEXT ONE!
- JMJuanita A McConnellOct 5, 20251.0Did a Mobil order. Wasn’t ready which is fine. Received order and left. Coffee lukewarm, hash browns cold, sausage cold. Already on highway so not able to go back. Also, thumbs down on Mobil app which leaves no place to leave a review.
- GHGerald HoffmanSep 23, 20255.0Great prices and service
- BCBradford ChilsonSep 23, 20251.0This place is pretty disgusting. Men's Bathroom looks like it hasn't been touched in weeks. The employees seems to have a lot of free time to stand around chatting to each other. This time they spend chatting they good be attending to the store. Two thumbs down 👎
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Horseheads, NY?
Dunkin' in Horseheads, NY is open daily from 5:00 AM to 8:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, Dunkin' in Horseheads offers delivery and curbside pickup services.
What are some of the holiday specialty drinks available at Dunkin'?
You can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher during the holiday season.
Can I order from Dunkin' ahead of time using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on the Apple App Store and Google Play Store for a fast grab and go experience.
Does Dunkin' in Horseheads serve breakfast and lunch?
Yes, they serve breakfast, brunch, and lunch meals.
What types of food and drinks can I find at this Dunkin' location?
Dunkin' offers coffee, espresso, breakfast sandwiches, donuts, tea, and a variety of baked goods.
Is there a drive-thru available at Dunkin' in Horseheads?
Yes, this Dunkin' location has a drive-thru for convenient service.
What nearby dessert places can I visit around Dunkin'?
Nearby dessert places include Orange Leaf Frozen Yogurt and Baskin-Robbins, perfect for enjoying a sweet treat before or after your Dunkin' visit.
Are there other fast food options near Dunkin' in Horseheads?
Yes, nearby fast food options include McDonald's, Burger King, and Subway, offering a variety of quick meal choices in the area.
What convenience stores are located close to Dunkin'?
Convenience stores near Dunkin' include 7-Eleven, Speedway, Sunoco Gas Station, and Express Mart, useful for quick stops alongside your Dunkin' visit.