Dunkin'

Reviews

• RM

  Ryan Mirch

  1 day ago
  1.0
  My vanilla bean coolata was basically ice milk :(
• LM

  Lord Estevan The Magnificent

  Feb 23, 2026
  2.0
  As far as Dunkin goes, this one isn't gonna win any franchise of the year awards that's for sure ..id have a hard time giving this one a participation medal... want "donut" of the month? Good luck...out of stock more than in stock, no matter how early ya go, or what day of the week...get lucky and score one?...don't get too excited til ya check the filling...good chance it will be wrong somehow ..coffee your go to? Espresso machine has been known to be down for a week at a time..machine working fine? Awesome! Just don't expect the drink to be made/taste the same way twice...pretty sure recipes there are more of a suggestion than a rule ...and don't get me started on the ham n Swiss stuffers...ya have a 50/50 chance of having a snack, or having a blunt object capable of taking down a rhino if thrown... Most of the staff is friendly though...that got them an extra star
• CP

  Cindy Parlett

  Feb 13, 2026
  5.0
  Cute little store. What’s not to like about yummy donuts! 🍩
• MM

  Mitchell McElroy

  Jan 31, 2026
  1.0
  This location has been the worst Dunkin in the area for years, and they defended their title today. My wife and I decided to spoil ourselves and our kids by DoorDashing Dunkin, in hindsight I should’ve known better than to gamble on the closest Dunkin instead of my preferred location slightly farther away. As a frequent (daily) Dunkin customer, I’ve had my fair share of good and bad orders. We all know the jokes regarding the color of our coffee and all experienced a ”burnt” tasting coffee here and there. The moment I saw my coffee I knew how it would taste, but wanted to give it a chance to change my already fearful mind. After one sip I was disappointed, though I have been in this scenario before and would try to fix it through milk or sugar additions from home. It wasn’t until my wife told me her coffee tasted like it was made with water/tea instead of coffee that I really got upset. Upon further inspection of our food we found that the wraps we ordered were overcooked and the “assorted” munchkins were only glazed & valentine, which I guess is the only two kinds they have on a Saturday morning at 8am? What happened to all the other flavors? To recap, we spent over $40 to have Dunkin delivered in an attempt to bring our kids some excitement, improve our mornings, and ultimately save time but I now find myself DRIVING to Dunkin to have our coffees remade after PAYING FOR DELIVERY. The crushing irony being that if I wanted to leave the house for Dunkin I would’ve drove PAST this one to a better location (the best in my opinion) on Miracle Mile a few minutes farther. Upon walking into the location, I find what looks to be a younger staff almost SILENTLY shuffling around. The culture felt stressful and there was no clear leadership or management present. I checked reviews online while I waited to find that a majority in the last year had been two stars or less, not surprising given I’ve been hearing awful verbal reviews from friends and family for quite some time as well. I had fully intended to lay into SOMEBODY about my experience but these poor souls looked like they hated everything they’re doing. I worked retail for many years and none of those line level employees deserved my frustration. While waiting for service I watch another customer receive her coffee, take a sip, and double check the order tag on her cup as if she hadn’t received the correct order. Another woman walked in with a bag in hand to explain that she was given a SANDWICH instead of a GLAZED DONUT in the drive thru, forcing her to come in to correct the mistake. I will give credit to the guy working the front counter as he did provide her 2 donuts in an attempted apology. When it came to be my turn I explained I needed my coffees remade, why they needed to be remade, and she did remake better coffees without much more care or interaction beyond that. It didn’t feel like I was a special case, more like I was a growing number in the mistake pool that would get forgotten about by the next shift. Overall, I look to the management at this location have a few questions. 1) What’s the plan to improve your location? It’s clear that you’ve been relying on the brand name out front and your customers caffeine dependency to keep your store open year over year. 2) What does your training program look like? What systems do you have in place to ensure quality and consistency is where it should be? 3) How do your workers genuinely feel working there? What changes need to happen to make it a positive environment that people WANT to show up to work everyday and provide the best customer service they can to your loyal customers? 4) Do you communicate with other Dunkin locations to improve performance? I know you have leaderboards in there that rank certain locations against each other. 5) How well do you stand by your mistakes and correctly take care of your customers when things go wrong? This location can be fixed, but it has to start with the owner/manager caring enough to put in the time and effort necessary to lay out the right culture and expectations.
• MM

  Mike “MDIGITAL”

  Dec 17, 2025
  5.0
  Fast and friendly. Great coffee just as ordered. Can't go wrong!

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