Dunkin'

3.9
490 reviews
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Business Details

1020 Center St, Horseheads, NY
14845, United States
(607) 739-1049
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Horseheads, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1020 Center St, Horseheads, NY
14845, United States

Hours

Reviews

3.9
490 reviews
5 stars
258
4 stars
83
3 stars
52
2 stars
28
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Order Accuracy

Many customers reported issues with incorrect orders and missing items.

Food Quality

Several reviews mentioned cold or poorly prepared food, with some items described as stale or burnt.

Cleanliness

Feedback indicated that the location was often dirty, with complaints about the state of the dining area and restrooms.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good coffee on occasion.
  • MM
    Mike “MDIGITAL”
    Dec 17, 2025
    5.0
    Fast and friendly. Great coffee just as ordered. Can't go wrong!
  • WW
    Wallan
    Oct 26, 2025
    2.0
    The order person was cheerful but didn't listen to the order. Coffee order: had to restate coffee order and after I had canceled one donut and ordered the other donut, I still received both donuts, was charged for both when I only wanted the one. I also didn't receive a straw for my ice coffee and no napkins. Tho the food was ok but this Dunkin is not a place I recommend for drive threw service.
  • JF
    Jodi Felko
    Oct 26, 2025
    1.0
    Stopped this morning, got there at 4:57. There was a car in the parking lot. I waited 10 minutes, 2 more cars pulled in behind me. We all left, due to no service. Sad what this place has become. I used to stop every morning the employees new my order, and would have it ready. It has really gone down hill over the last 6 years.
  • BB
    b
    Oct 24, 2025
    1.0
    The workers have 0 etiquette and will yell racial slurs to each other loudly on shift or will be getting high. The last time I’ve had here was someone completely making my order wrong and when I asked about it I was straight up gaslighted by the employee... On top of it all, the coffee is probably the worst I’ve seen of a Dunkin before. Save yourselves the regret and go to the one on Chambers road instead.
  • SK
    Sub Kun
    Oct 23, 2025
    1.0
    Missing ingredients in the drink & when I went back the mid aged lady said it’s the same drink while it wasn’t at all (not first time ordering), she just added whipped cream on top that was clearly missing but denied that it’s missing mocha swirls & kept insisting she added herself while it was just mocha drizzle. My large hot coffee with 3 creams tasted just cream & not coffee. Does this picture look like large coffee with 3 creams? Nope it’s full of cream.
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Frequently Asked Questions About Dunkin'

What are the operating hours of the Dunkin' at 1020 Center St in Horseheads, NY?

Dunkin' is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup options?

Yes, they offer both delivery and curbside pickup services.