Dunkin'

3.1
631 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Hornell, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1050 State Route 36, Hornell, NY
14843, United States

Hours

Reviews

3.1
631 reviews
5 stars
195
4 stars
107
3 stars
73
2 stars
68
1 star
188

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with many waiting over 20 minutes for their orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food or drink preparations.

Staff Attitude

Feedback indicated a lack of professionalism and rudeness among staff, with several customers experiencing negative interactions.

Cleanliness and Organization

Many reviews mentioned dirty conditions and disorganization within the store, contributing to a poor customer experience.

Product Availability

Customers frequently noted that popular items, especially donuts, were often out of stock.
  • FH
    Francesca Huette
    Jan 1, 2026
    1.0
    Me and my sister got 2 medium refreshers but when we got them they were filled halfway and they didn’t say anything about it
  • AA
    Arphaxad
    Dec 23, 2025
    5.0
    Fast, friendly service. Easy off/on I-86.
  • BC
    Brittany Casey
    Dec 22, 2025
    1.0
    I told them my order and they gave me something totally different was not very friendly at all was not listening to my order at all and also gave my fiancé something that didn’t taste like what he asked for and over heard them tell a customer on head set that they don’t have hash browns and they are not mc Donald’s that if they wanted it to turn around and go back to McDonald’s
  • AP
    Andy Patterson
    Nov 30, 2025
    1.0
    The service today was horrible the food was ready but not bagged for 10 min while everyone was making nasty comments and swearing
  • JZ
    Jeff Zakrzeski
    Nov 19, 2025
    1.0
    Place is very slow to get your order. Totally ridiculous. Waited over five minutes numerous times just to order and then another five minutes just to get a doughnut. Absolutely ridiculous I come down here for the month every year for hunting season and it’s the same thing every damn day.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Hornell, NY?

Dunkin' in Hornell, NY is open daily from 4:30 AM to 9:00 PM.

Does Dunkin' in Hornell offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.