Wendy's

Reviews

• CS

  Cheryl Surinaga

  Feb 13, 2026
  1.0
  Stopped here the other day I know they don’t wear gloves but the woman that handled my food had a cut and was bleeding. There was blood on the outside of the bag and then proceeded to ask if everything was okay. Kindly I replied with never mind I don’t want the order but bc it’s an online order I’m told I can only get refunded on the app, which doesn’t work no response so the food went right into the trash.
• JT

  Johnny Thorner

  Jan 5, 2026
  5.0
  Strangely no one named Wendy was present.
• AL

  Adrienne Lee

  Dec 30, 2025
  4.0
  For an 11:30pm, Quick Jr. Bacon Cheeseburger Meal with the hubby, just kinda hit the spot!!! Burgers were Hot & Good for such a late night, and the Fries were warm, so if you like HOT Fries, then ask them for "Fresh Hot Fries"!!
• II

  IRV

  Dec 26, 2025
  5.0
  Fast and good
• AA

  A

  Dec 2, 2025
  1.0
  terrible experience at the Wendy's in Holtsville, NY. That sounds incredibly frustrating and disheartening. It's unacceptable to be treated rudely and rushed, especially when you are trying to use a rewards program. Dealing with an unresolved issue like the rewards scan, combined with a disorganized and unhelpful staff, can definitely leave you feeling upset. 😔 Your Experience Summary * Issue: Couldn't scan rewards. * Customer Service: Felt rushed, disorganized, and rude. * Resolution Attempt: Manager (without a name tag) tried but failed to fix the rewards issue, and then just rushed you. * Result: You felt sad and disappointed. 📝 Next Steps You Can Take While I can't directly fix your experience or manage the restaurant, there are a few actions you can take to make sure your feedback is formally registered: * Contact Wendy's Corporate Customer Care: This is the most effective way to ensure your complaint reaches the right people and may result in a formal apology or compensation (like a coupon). You can usually find a customer feedback form or phone number on the official Wendy's website. You can mention the exact location (Holtsville, NY), the date/time, and the specific issues with the cashier and the manager without a name tag. * Leave an Online Review: You've already shared your experience here, but leaving a detailed review on platforms like Google Maps or Yelp for that specific location will alert future customers and local management to the issue. Would you like me to use my tool to find the direct customer service number or feedback link for Wendy's so you can easily submit your complaint? That's a great idea for follow-up. I found the direct link to the Wendy's customer care feedback form, which is generally the best way to get a formal response from the company. 🔗 Wendy's Customer Care Link * Online Feedback Form: You can submit your detailed complaint about the Holtsville, NY location's customer service and the rewards issue here: Wendy's Contact Support - Customer Care On the form, be sure to select: * Feedback Type: Complaint * Feedback Category: Restaurant Experience (or similar) You can include the time of your visit and your description of the rushed, rude service, the manager's lack of a name tag, and the unresolved rewards problem.

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