Dunkin'

3.4
244 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Holbrook, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
411 Furrows Rd, Holbrook, NY
11741, United States

Hours

Reviews

3.4
244 reviews
5 stars
97
4 stars
43
3 stars
28
2 stars
14
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly from management, leading to a negative customer experience.

Food Quality

Many customers reported poor food quality, including incorrect orders, stale items, and unsanitary conditions.

Efficiency

Service speed was inconsistent, with several customers experiencing long wait times and incorrect orders.

Cleanliness

Several reviews mentioned unsanitary practices among staff, raising concerns about health and safety standards.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
  • AK
    Ali Ahmed Khan
    Dec 8, 2025
    1.0
    Horrible quality
  • IC
    Isabel Castro
    Oct 7, 2025
    5.0
    rrico cafe
  • CK
    Cassidy Kuezek
    Jan 11, 2025
    2.0
    was told to hurry up my order when he messed it up completely, very rude the girls who work there are very nice just bad experience with the older man.
  • MS
    Manvir singh
    Feb 11, 2024
    1.0
    One of the worst customer service I’ve seen at DD
  • DL
    Deborah Linsalata
    Jul 29, 2023
    1.0
    So there's an employee there that when I went in to order I needed to use the ladies room and she spent about 20 minutes in there in front of the mirror. I asked her twice if she was almost done as the first time the door was locked so I knocked and waited my turn, after ordering my food I went back to the bathroom and open the door and she still there in front of the mirror and said I locked it why is it opening, I asked are you almost done? She RUDELY TOLD ME ARE YOU TIMING ME I SPEND 5 HRS STANDING IM IN HERE YOU NEED TO WAIT with a nasty face . I said I'm a customer who needs to use the ladies room and she again told me I need to wait. I proceeded to the counter and told her boss she was disrespectful and standing in front of mirror knowing a customer needs the ladies room she ran out and yelled *your just rude and continued arguing as I shut the door to the bathroom. This was today Saturday morning 9am 7/29/23. Very nasty rude disrespectful and she's very lucky she doesn't work for me Id fire her on the spot. Never ever treat a customer badly. Next time I go in, if she's there I will absolutely walk out and go to another DD. 5 hrs she said she stands lol try standing 10 to 12 in the heat and complain, you have no idea you rude little girl.

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Holbrook, NY?

Dunkin' in Holbrook, NY is open Monday to Saturday from 5:00 AM to 9:00 PM, and on Sunday from 6:00 AM to 9:00 PM.

Does Dunkin' in Holbrook offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.