Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
643 reviews
5 stars
201
4 stars
158
3 stars
112
2 stars
54
1 star
118
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, incorrect orders, and poor customer service, including rude staff interactions.
Food Quality
Many reviews mentioned cold or poorly prepared food, with specific complaints about stale fries and incorrect items in orders.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and the presence of flies and ants.
Management Concerns
Feedback indicated issues with management, including unprofessional behavior and lack of effective staff training.
Mixed Experiences
While some customers praised the friendly staff and quick service during less busy times, these positive experiences were overshadowed by consistent complaints.
- MRmiguel rodriguezNov 1, 20251.0They were so disrespectful and didn’t even want to give me my food until I said I was gonna call the cops
- KRKeishlanny RodriguezNov 1, 20251.0They were so disrespectful, customers service is terrible, u can see the mold all over the kitchen, the food is never done all the way etc just don’t recommend at all🤦🏻♀️the managers don’t care how anyone feels and have big attitudes
- CFChris FilesOct 23, 20251.0They usually get order right 2/10 times, but it is close.
- CFColleen ForteSep 26, 20251.0Tall man behind the counter that I believed was the manager but when asked he wouldn't really answer the question, was absolutely rude, disrespectful to his employees in front of everyone and very unprofessional! Told me to go to Brockport McDonald's if service is better there, so I will never return to Hilton McDonald's, thank you sir! Service would be much better at Hilton without him!!
- MGMichele A GametSep 14, 20254.0Always seems to be a long wait.
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 140 South Ave, Hilton?
McDonald's is open daily from 6:00 AM to 11:00 PM for regular dining services.
When is the drive-thru at this McDonald's location open?
The drive-thru is open from 6:00 AM to 11:00 PM on weekdays and Sundays, and until midnight on Fridays and Saturdays.
What are the delivery hours for McDonald's in Hilton, NY?
Delivery service is available every day from 6:00 AM to 10:45 PM.
How can I order McDonald's for delivery or pickup?
You can order via the McDonald's App, online at https://mcdonalds.order.online/business/-5579, or through the provided quick link https://mcdonalds.smart.link/jfeqnrnmr.
What types of payment does this McDonald's location accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's location offer curbside pickup?
Yes, curbside pickup service is available at this location.
What amenities and services does this McDonald's provide?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there any interesting places near McDonald's in Hilton for visitors to check out?
Nearby attractions include Carbone's Pizzeria for Italian dining and The Creamery Hilton for ice cream and smoothies, perfect for grabbing a treat before or after your meal.
What nearby stores can I visit for shopping when I'm at McDonald's?
You can visit Dollar Tree for discount goods, Family Dollar for retail shopping, and Tops Friendly Markets for groceries and convenience items.
Which nearby facilities can help with postal or shipping needs while visiting McDonald's?
Nearby are the United States Postal Service, US Post Office, Post Office Hilton, and UPS Access Point location for all your mailing and shipping needs.