Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
769 reviews
5 stars
277
4 stars
188
3 stars
125
2 stars
47
1 star
132
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Customers frequently reported issues with incorrect orders, including missing items and wrong food.
Service Speed
Many reviews highlighted long wait times, both in the drive-thru and for in-store orders, often exceeding reasonable expectations.
Food Quality
There were numerous complaints about cold or stale food, particularly fries, and inconsistent food preparation.
Cleanliness and Atmosphere
Several customers noted that the restaurant was dirty and unkempt, contributing to a negative dining experience.
Customer Service
While some reviews mentioned pleasant staff, many others criticized the overall customer service, citing rudeness and poor management.
- JJJonathan1 day ago5.0My family and I have been to this place by driving here ordered cheeseburger, hamburger, McNuggets, French fries, filet o fish, and others. The food and service were wonderful, and the atmosphere was that there were many people eating in there, talking, and others.
- MHMarkus Honda3 days ago2.0They suck at Uber Eats. Missing like 20 dollars food on a huge order I made . This has happened multiple times at this location
- DLDavid LozanoDec 31, 20252.0They never get the order right! I have ordered drive through multiple time and they forget something every time. I am so upset with this staff and they never answer the phone!
- RCRich C.Dec 30, 20251.0This place is open at 5:30 it is never open at 5:30 in the morning please change your times, and leave the lights off till 6:00 if you're not going to open up at 5:30 like you're supposed to
- JCJustin CarterDec 17, 20251.0I ordered a small fries, a cheeseburger, and a medium Coca-Cola with no sugar. When I received my order through the drive-through, the fries were cold. I then had to walk into the store and wait an additional 10–15 minutes before anyone assisted me. Due to the long wait and frustration, I requested a refund for the fries only. Serving cold food to customers is unacceptable, and this experience was very disappointing.
Frequently Asked Questions About McDonald's
What are the McDonald's Highland Falls operating hours?
McDonald's Highland Falls is open daily from 5:30 AM to 11:00 PM, except on Saturdays and Sundays when it opens at 6:00 AM.
Does McDonald's Highland Falls offer drive-through service?
Yes, the McDonald's at Highland Falls offers drive-through service from 5:30 AM to 11:00 PM on weekdays, and from 6:00 AM to 11:00 PM on weekends.
Can I order delivery from McDonald's Highland Falls and when is it available?
Delivery is available from 6:00 AM to 11:00 PM every day through their online platform.
What types of payment does McDonald's Highland Falls accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Are there mobile apps available for McDonald's Highland Falls ordering?
Yes, you can use the McDonald's App available on both the Apple App Store and Google Play Store for convenient ordering.
Does McDonald's Highland Falls offer curbside pickup?
Yes, curbside pickup is one of the available pickup and delivery services.
What are some dining options near McDonald's in Highland Falls?
Nearby dining options include Park Restaurant (a steakhouse), American Burrito (Mexican cuisine), Tony's Pizzeria, Dong Fong Restaurant (Chinese cuisine), Chipotle Mexican Grill, and South Gate Tavern (a bar and pub).
What are some key landmarks or institutions near McDonald's Highland Falls?
Westpoint Military Academy and the Highland Falls Railroad Depot are notable landmarks nearby, as well as the U.S. Military Academy Visitors Center and USAG West Point Visitor Control Center.
Are there shopping or service locations near McDonald's Highland Falls for customer convenience?
Yes, nearby shopping and service locations include International Wine and Liquors, TheWintermarket-toh, Heavenly Creations Flowers, Jo Jo's Food Shop, KeyMe Locksmiths, and LibertyX Bitcoin ATM.
What services and amenities can I expect at McDonald's Highland Falls?
McDonald's Highland Falls offers drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi to enhance your visit.