McDonald's

3.6
769 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
104 W Point Hwy, Highland Falls, NY
10928, United States

Hours

Reviews

3.6
769 reviews
5 stars
277
4 stars
188
3 stars
125
2 stars
47
1 star
132

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Customers frequently reported issues with incorrect orders, including missing items and wrong food.

Service Speed

Many reviews highlighted long wait times, both in the drive-thru and for in-store orders, often exceeding reasonable expectations.

Food Quality

There were numerous complaints about cold or stale food, particularly fries, and inconsistent food preparation.

Cleanliness and Atmosphere

Several customers noted that the restaurant was dirty and unkempt, contributing to a negative dining experience.

Customer Service

While some reviews mentioned pleasant staff, many others criticized the overall customer service, citing rudeness and poor management.
  • JJ
    Jonathan
    1 day ago
    5.0
    My family and I have been to this place by driving here ordered cheeseburger, hamburger, McNuggets, French fries, filet o fish, and others. The food and service were wonderful, and the atmosphere was that there were many people eating in there, talking, and others.
  • MH
    Markus Honda
    3 days ago
    2.0
    They suck at Uber Eats. Missing like 20 dollars food on a huge order I made . This has happened multiple times at this location
  • DL
    David Lozano
    Dec 31, 2025
    2.0
    They never get the order right! I have ordered drive through multiple time and they forget something every time. I am so upset with this staff and they never answer the phone!
  • RC
    Rich C.
    Dec 30, 2025
    1.0
    This place is open at 5:30 it is never open at 5:30 in the morning please change your times, and leave the lights off till 6:00 if you're not going to open up at 5:30 like you're supposed to
  • JC
    Justin Carter
    Dec 17, 2025
    1.0
    I ordered a small fries, a cheeseburger, and a medium Coca-Cola with no sugar. When I received my order through the drive-through, the fries were cold. I then had to walk into the store and wait an additional 10–15 minutes before anyone assisted me. Due to the long wait and frustration, I requested a refund for the fries only. Serving cold food to customers is unacceptable, and this experience was very disappointing.

Frequently Asked Questions About McDonald's

What are the McDonald's Highland Falls operating hours?

McDonald's Highland Falls is open daily from 5:30 AM to 11:00 PM, except on Saturdays and Sundays when it opens at 6:00 AM.

Does McDonald's Highland Falls offer drive-through service?

Yes, the McDonald's at Highland Falls offers drive-through service from 5:30 AM to 11:00 PM on weekdays, and from 6:00 AM to 11:00 PM on weekends.