McDonald's

3.6
758 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
104 W Point Hwy, Highland Falls, NY
10928, United States

Hours

Reviews

3.6
758 reviews
5 stars
272
4 stars
189
3 stars
124
2 stars
45
1 star
128

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Service Speed

Numerous reviews highlighted long wait times for food, both in-store and drive-thru, often requiring customers to wait in designated spots.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, stale, or improperly cooked items.

Cleanliness

Several customers noted that the restaurant was dirty and unsanitary, impacting their overall experience.

Staff Attitude

While some reviews praised friendly staff, many others reported poor customer service and unprofessional behavior from employees.
  • LL
    Lars_northerngermanbbq
    Nov 10, 2025
    3.0
    Direkt neben dem Eingang zur west Point Akademie. Ein schneller Kaffee oder etwas zu essen und schauen ob ein paar Kadetten vorbei kommen. Wir hatten Glück und es war so. Ein normaler mc Donald halt. Viel Spaß und guten Hunger
  • CF
    Carew Family
    Oct 12, 2025
    1.0
    Placed a mobile order. Waited for well over an hour, just to get home and realize half of my food was missing. My nuggets were soggy, all of the food was cold, I got 0 sauce for my nuggets. 0/10 crappy experience for $30.
  • CK
    Changsoo Kim
    Sep 30, 2025
    4.0
    Good enough
  • MM
    Melissa Molina
    Sep 23, 2025
    5.0
    Fresh food!
  • EV
    Elizabeth Ventura
    Aug 29, 2025
    1.0
    I honestly don’t understand how McDonald’s constantly gets my order wrong. I placed and paid for a mobile order, making sure to add extras and customize everything correctly. I ordered one Hamburger Happy Meal with cheese and pickles, plus extra fries, and another regular Nugget Happy Meal with sauce for the nuggets. I also ordered chicken strips with sauce. Instead, I was given two Nugget Happy Meals with apples and no sauce at all. It’s frustrating because I order this as a special cheat day treat for the kids at my daycare, and one of them doesn’t even eat nuggets. Thank God I had ordered a cheeseburger too, so I was able to give it to that child. When you’re paying extra to customize an order, it shouldn’t be this difficult to get it correct.

Frequently Asked Questions About McDonald's

What are the McDonald's Highland Falls operating hours?

McDonald's Highland Falls is open daily from 5:30 AM to 11:00 PM, except on Saturdays and Sundays when it opens at 6:00 AM.

Does McDonald's Highland Falls offer drive-through service?

Yes, the McDonald's at Highland Falls offers drive-through service from 5:30 AM to 11:00 PM on weekdays, and from 6:00 AM to 11:00 PM on weekends.