Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
758 reviews
5 stars
272
4 stars
189
3 stars
124
2 stars
45
1 star
128
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Service Speed
Numerous reviews highlighted long wait times for food, both in-store and drive-thru, often requiring customers to wait in designated spots.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold, stale, or improperly cooked items.
Cleanliness
Several customers noted that the restaurant was dirty and unsanitary, impacting their overall experience.
Staff Attitude
While some reviews praised friendly staff, many others reported poor customer service and unprofessional behavior from employees.
- LLLars_northerngermanbbqNov 10, 20253.0Direkt neben dem Eingang zur west Point Akademie. Ein schneller Kaffee oder etwas zu essen und schauen ob ein paar Kadetten vorbei kommen. Wir hatten Glück und es war so. Ein normaler mc Donald halt. Viel Spaß und guten Hunger
- CFCarew FamilyOct 12, 20251.0Placed a mobile order. Waited for well over an hour, just to get home and realize half of my food was missing. My nuggets were soggy, all of the food was cold, I got 0 sauce for my nuggets. 0/10 crappy experience for $30.
- CKChangsoo KimSep 30, 20254.0Good enough
- MMMelissa MolinaSep 23, 20255.0Fresh food!
- EVElizabeth VenturaAug 29, 20251.0I honestly don’t understand how McDonald’s constantly gets my order wrong. I placed and paid for a mobile order, making sure to add extras and customize everything correctly. I ordered one Hamburger Happy Meal with cheese and pickles, plus extra fries, and another regular Nugget Happy Meal with sauce for the nuggets. I also ordered chicken strips with sauce. Instead, I was given two Nugget Happy Meals with apples and no sauce at all. It’s frustrating because I order this as a special cheat day treat for the kids at my daycare, and one of them doesn’t even eat nuggets. Thank God I had ordered a cheeseburger too, so I was able to give it to that child. When you’re paying extra to customize an order, it shouldn’t be this difficult to get it correct.
Frequently Asked Questions About McDonald's
What are the McDonald's Highland Falls operating hours?
McDonald's Highland Falls is open daily from 5:30 AM to 11:00 PM, except on Saturdays and Sundays when it opens at 6:00 AM.
Does McDonald's Highland Falls offer drive-through service?
Yes, the McDonald's at Highland Falls offers drive-through service from 5:30 AM to 11:00 PM on weekdays, and from 6:00 AM to 11:00 PM on weekends.
Can I order delivery from McDonald's Highland Falls and when is it available?
Delivery is available from 6:00 AM to 11:00 PM every day through their online platform.
What types of payment does McDonald's Highland Falls accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Are there mobile apps available for McDonald's Highland Falls ordering?
Yes, you can use the McDonald's App available on both the Apple App Store and Google Play Store for convenient ordering.
Does McDonald's Highland Falls offer curbside pickup?
Yes, curbside pickup is one of the available pickup and delivery services.
What are some dining options near McDonald's in Highland Falls?
Nearby dining options include Park Restaurant (a steakhouse), American Burrito (Mexican cuisine), Tony's Pizzeria, Dong Fong Restaurant (Chinese cuisine), Chipotle Mexican Grill, and South Gate Tavern (a bar and pub).
What are some key landmarks or institutions near McDonald's Highland Falls?
Westpoint Military Academy and the Highland Falls Railroad Depot are notable landmarks nearby, as well as the U.S. Military Academy Visitors Center and USAG West Point Visitor Control Center.
Are there shopping or service locations near McDonald's Highland Falls for customer convenience?
Yes, nearby shopping and service locations include International Wine and Liquors, TheWintermarket-toh, Heavenly Creations Flowers, Jo Jo's Food Shop, KeyMe Locksmiths, and LibertyX Bitcoin ATM.
What services and amenities can I expect at McDonald's Highland Falls?
McDonald's Highland Falls offers drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi to enhance your visit.