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Brand Certified

Chipotle Mexican Grill

2.5
(172 reviews)

About

Mexican Restaurant
Chipotle West Point-Highland Falls is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
521A Main St, Highland Falls, NY
10928, United States

Hours

Reviews

2.5
172 reviews
5 stars
42
4 stars
20
3 stars
8
2 stars
9
1 star
93

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for their orders, often exceeding the expected pickup time.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, including missing items and wrong food.

Portion Sizes

Numerous customers expressed dissatisfaction with the small portion sizes, often feeling they received less than expected for the price paid.

Food Quality

Several reviews mentioned that the food was overly salty, cold, or not fresh, leading to a negative dining experience.

Customer Service

Feedback indicated poor customer service, including rude staff interactions and lack of accountability for mistakes.
  • IK
    Isaac Kim
    Feb 12, 2026
    1.0
    Terrible service time, expected time of 8pm and took over 40 minutes for me to get my food on time, just because of the restaurant
  • DD
    Djentleman
    Jan 24, 2026
    1.0
    Portions are incredibly small, and I paid for extra portions. I also paid for chips and guac, and they somehow forgot to give me the chips. I only got a side of guac. I got ripped off. This location gives Chipotle a bad reputation. Corporate needs to step in and replace the managers with people that know how to run a restaurant.
  • WB
    William Berry
    Jan 6, 2026
    3.0
    Fix your ice machine for your drinks! I’m tired of paying $5 for a drink and not getting any ice. It’s been broken for months!!!!! Pathetic
  • SO
    samantha ortiz
    Dec 28, 2025
    1.0
    I don’t even know why we keep going back here. It’s probably conscience. I’ve made so many complaints on the chipotle website but this food no matter how many times I’ve ordered here is ALWAYS SO SALTY. I can’t even eat it. I try to call and no one answers. I make a complaint online and only ever get a sorry thanks for your feedback here’s your free drink. 30$ each time we’ve ordered and complained for SALTY FOOD.
  • TB
    Tea Berkeley
    Dec 14, 2025
    1.0
    Ordered 3 bowls yesterday. Food was so salty, it was inedible. I’m a frequent Chipotle customer. Someone 10x-ed the salt or just didn’t mix it. I had to toss all 3 bowls. It’s a 20 min drive each way, so not worth returning the food. Had some good orders from here, too, so this is a quality control issue. (Minor comments: lettuce goes on top of the cheese, not the other way around; and please don’t wrap two tortillas in one sheet of aluminum foil - they are obviously for two different people and impossible to separate - 3 bowls and 3 tortillas on the side, so each tortilla should be wrapped separately.) Not ordering here again. One star for atmosphere, bc this is takeout only, which is lame. Above issues could be avoided if one could eat at the restaurant. PS: another review suggests the salt sabotaged was done because I didn’t tip - I’m a generous tipper at restaurants but tired of tipping for self-service food. If this is true, Chipotle (or the health department) needs to step in and shut this place down, especially when food for kids is involved!!

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in West Point-Highland Falls?

Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Highland Falls, NY?

It is located at 521A Main St, Highland Falls, NY 10928, US.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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