Business Details
About
Mexican Restaurant
Chipotle West Point-Highland Falls is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.5
165 reviews
5 stars
42
4 stars
19
3 stars
7
2 stars
8
1 star
89
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Frequent complaints about incorrect orders and missing items, with many customers reporting multiple mistakes in their orders.
Portion Sizes
Numerous reviews highlight consistently small portion sizes, with customers feeling they receive less food than expected, especially when paying for extras.
Service Speed
Customers report long wait times for food, often exceeding the estimated pickup times, leading to frustration and dissatisfaction.
Food Quality
Mixed feedback on food quality, with some customers experiencing stale or poorly prepared items, while others enjoyed the taste when orders were correct.
Staff Performance
While some customers praised the staff for their efforts, many noted issues with rudeness and lack of accountability, particularly during busy times.
- JGJoseph G.Nov 12, 20251.0Corporate needs to perform a complete overhaul of this establishment. During Veterans Day, BOGO was not honored for Veterans. Veterans are central to our community.
- SJstacie johnsonOct 10, 20251.0Mistakes in my order. They forgot my chips (but gave me the salsa) and made my tacos with flour tortillas instead of corn. Nobody acknowledged me when I came into the store. Terrible carry-out only / all digital ordering Chipotle.
- JBJesus BarrazaSep 27, 20251.0I’ve never had an issue here until today. I can’t prove it but I absolutely feel the staff tampered with mine and my 4 y/o son’s food. I paid online and didn’t tip - because it’s digital kitchen. I had a bowl, and i got a kids meal for my son. I strongly believe, and again I can’t confirm, they severely salted my food because of lack of tip. I had a chicken bowl w the usual toppings and I literally couldn’t finish the chicken pieces, it was incredibly over salted. I tried my son’s black beans and genuinely gagged because of how overwhelming the salt was. He had a kids quesadilla and again, completely inedible. Even the damn rice was saltier than usual. What gives? We already have limited options here in this small town - now I have to worry about people messing with my food if I don’t tip at a DIGITAL KITCHEN?
- WGWilliam GolfSep 20, 20251.0The serving size is extremely small! Paid for double meat, received maybe 3 pieces of check and steak! The order was 26 dollars and literally got nothing out of it!
- AIAlex IrianaSep 19, 20254.0Food was fresh and tasted good, but there were several mistakes with my online order and it was very late from the stated pickup time. It’s a grab and go place (digital kitchen). No seating inside, small waiting area.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in West Point-Highland Falls?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Highland Falls, NY?
It is located at 521A Main St, Highland Falls, NY 10928, US.
How can I order food from Chipotle Mexican Grill West Point-Highland Falls?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the App Store.
What types of food does Chipotle Mexican Grill offer?
Chipotle offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
Does Chipotle Mexican Grill West Point-Highland Falls have a rewards program?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
Is the Chipotle West Point-Highland Falls location welcoming to all customers, including the LGBTQ community?
Yes, this location welcomes LGBTQ customers.
Which nearby financial institutions could help customers manage payments before visiting Chipotle?
Nearby financial places include USAA Financial Center - West Point, USAA Federal Savings Bank, and PenFed credit union.
What nearby restaurants can I visit before or after dining at Chipotle West Point-Highland Falls?
Nearby restaurants include Tony's Pizza, South Gate Tavern, Park Restaurant, Kara’s Kitchen, and McDonald's.
Are there any nearby services for grooming and beauty near Chipotle West Point-Highland Falls?
Yes, nearby beauty and grooming spots include Wolfman Jays Barbershop & Shave Parlor, The Side Shop at Duffs Barbershop, and Cutting Corner hair salon.
What are some other useful nearby amenities around Chipotle in Highland Falls?
Nearby amenities include LibertyX Bitcoin ATM, Post Office-West Point, Heavenly Creations Flowers shop, and Mac’s Fresh Market grocery store.