Stop & Shop

Reviews

• IP

  Ira Pollak

  Mar 31, 2026
  5.0
  Well kept and Well stocked.
• JB

  John B

  Mar 30, 2026
  1.0
  Potholes and cracks everywhere when entering from Old Country Road & Charlotte Avenue. Same way for over 1 year. What are you waiting for?
• TP

  Tatiana Porter

  Mar 22, 2026
  5.0
  Still get some from the store.
• JJ

  Javita

  Mar 22, 2026
  1.0
  I had a very disappointing experience at the Hicksville Stop & Shop on March 21 around 12 PM. I went to customer service to return a case of water and waited in line behind one person. There was a second service window open but unattended, and no indication that customers should form a separate line. While I was waiting, another customer walked past me and stood at the empty window. I continued waiting, assuming there was one line. After about 10 minutes of standing there holding a heavy case of water—with no acknowledgment or direction from staff—the employee (Toya) chose to help the person who had just walked up. When I explained that I had been next, she was dismissive and unprofessional. I asked to speak with a manager, and a man who identified himself as Frank came over. While I was explaining the situation, the employee began speaking over me and raising her voice, even while I was addressing the manager. The manager did not appear to have control over the situation, and another staff member had to step in to remove the employee. This was not just a misunderstanding—it was a lack of basic customer service and professionalism. As a long-time customer, this experience was extremely disappointing and has made me reconsider shopping at this location.
• SF

  Sebastian Fajardo

  Mar 2, 2026
  1.0
  I had a disappointing experience at Stop & Shop today. After finishing our shopping, my mother and I went to check out. Our cashier, Gurleen, did not greet us and continued talking to her coworker instead of acknowledging us. I didn’t initially mind, but the situation became uncomfortable. When I declined a shopping bag (because I keep reusable ones in my car), she immediately looked at her coworker and began making comments, including using inappropriate language like “shit,” while still in front of us. As someone who worked eight years in the food industry, I understand customer service standards — and cursing in front of customers is unprofessional. To make matters worse, when my card unfortunately declined, she kept exchanging looks with her coworker in a way that felt judgmental and disrespectful, as if we were doing something wrong. It was embarrassing and unnecessary. I believe Stop & Shop is a great store overall, but experiences like this reflect poorly on the business. I hope management takes customer service and professionalism seriously

Frequently Asked Questions About Stop & Shop