Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 638 S Oyster Bay Rd in Hicksville. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Numerous customers reported extremely poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, such as stale items, incorrect ingredients, and unsanitary conditions.
Cleanliness
Customers frequently noted that the restaurant was not clean, with dirty staff uniforms and unsanitary food preparation areas.
Order Accuracy
A significant number of customers experienced problems with order accuracy, often receiving incomplete or incorrect items.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, as well as the overall taste of the food.
MS
Manpreet Singh
Nov 3, 2025
1.0
Be honest, worst customer service & employee have so much attitude & they worked too much slow and never come back on this location.
HS
Hafsa Shibli
Oct 27, 2025
1.0
This may be the worst Taco Bell I have ever been to. The food isn’t good - but the service is atrocious. It’s not clean and the staff is not practicing a basic level of hygiene. (Yesterday the lady taking my order finished tapping on the screen, throwing trash out, and handing bags of food to another person and put her finger in my burrito and was extremely upset when I asked for a new burrito). Anyway weird place. Took over 30min for an order of 4 items.
RH
R Hukmani
Oct 26, 2025
1.0
This was honestly one of the worst customer service experiences I’ve ever had. The employee I spoke to was rude, unhelpful, and started arguing, yelling, and screaming instead of calmly resolving the issue. When I asked for her name, she refused to give it and lied about being the manager.
When the real manager finally came out to help, I thought things would get better — but while the manager was assisting us, that same employee started bad-mouthing me to other workers and even to customers. It was humiliating, disrespectful, and completely unacceptable.
No customer deserves to be treated like that. Taco Bell really needs to hold their staff accountable and retrain them on professionalism, honesty, and basic human decency. I’ll definitely be thinking twice before coming back.
VP
val Padron
Oct 12, 2025
1.0
I always go to this location since it’s near my house 2 time a week . I keep going back thinking they would do better but they always give you the food a mess . Either missing sauce on the taco or fries hard and old . They should better . I usually don’t say nothing but the last month or two it’s been the same thing .
AL
Aminder LUBANA
Oct 11, 2025
1.0
I placed order 15 minutes prior to pick up and still they made me wait 30 minutes . Literally 45 minutes just to prepare 3 soft tacos. There were other people too who were waiting this long . They have 0 management actions to take care of this .