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Roast Sandwich House

4.3
(371 reviews)

Business Details

1040 South Broadway, Hicksville, NY
11801, United States
(516) 261-9376
http://www.roastsandwichhouse.com

About

Sandwich Restaurant

Location

Roast Sandwich House
1040 South Broadway, Hicksville, NY
11801, United States

Hours

Reviews

4.3
371 reviews
5 stars
250
4 stars
58
3 stars
22
2 stars
16
1 star
25

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers praised freshness and flavor, while others reported cold, tasteless, or poorly prepared items.

Service Issues

Numerous complaints about poor service, including long wait times, incorrect orders, and lack of responsiveness from staff.

Pricing Concerns

Many customers found the prices to be high relative to portion sizes and quality, leading to dissatisfaction.

Positive Experiences

Several customers highlighted positive experiences with friendly staff and enjoyable meals, indicating that the restaurant has potential.
  • JK
    Jake Keiser
    Feb 17, 2026
    5.0
    Sandwich was fresh and delicious and ready to go when I picked it up! I will be back!
  • EM
    Ed Melendez
    Jan 23, 2026
    2.0
    I agree with the post on here Chicken Sandwich cold no flavor. Tomato Bisque ? I don't think so. 1st time last time Not Impressed at all. Goto a regular Deli
  • MM
    M
    Jan 14, 2026
    1.0
    Didn't get my full order and the food that did come was made wrong. Even the food that was made right wasnt good. Won't be ordering here again and will be disputing on my credit card because I tried calling the restaurant but cant get an answer.
  • BN
    Bu Naning
    Nov 11, 2025
    5.0
    Great experience! Friendly staff and a very cozy vibe.
  • TM
    Tracy Mignone
    Nov 6, 2025
    1.0
    REALLY BAD SERVICE! This is strictly for the Hicksville location as we have used other locations and never had this issue... We are a business that has several office meetings per year that we order lunch for around 12 to 18 ppl. I called the day before to place our order and told them I need the food here by 12:30pm. She read the order back to me and all was perfect. However the next day, we did not receive the food. At 12:36pm I called and asked where our food was as our presentation was to start at 1pm and wanted everyone to have their lunches. Was told "It's on the way." Roast Hicksville is 10 minutes from us. I waited 15 minutes and had to call again. The woman said she would check with the driver. I was left on hold for 7 minutes, hung up and called again only to be told the driver never picked up our order so the food was still there! So the first time I called they flat out lied to me. The food was 1 hour late and everything was cold and soggy!!! AND they forgot one of the sandwiches! When I called again to advise about the sandwich they vehemently told me it was in the bag but 3 of us checked and it was not. I asked for it to be made and delivered or 1 person would go w/o lunch. Guess what? THEY NEVER CAME WITH THE SANDWICH! So indeed one person went w/o lunch! Embarrassing for me as I am the one in charge of all this! And all I got was an "I'm sorry BUT... exclaiming it wasn't their fault... It was the kitchen, It was the driver and I forgot the 3rd excuse. NEVER offered a refund or a discount... never offered anything! Over $250.00 for cold soggy food and all we got was an "Im sorry BUT...!" NEVER again!

Brand Certified Facts from Roast Sandwich House

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Certified March 01, 2026Yext Knowledge Graph
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