Customers frequently reported slow service and unprofessional behavior from some staff members, leading to long wait times and negative experiences.
Drink Quality
While many customers praised the unique flavors and quality of drinks, there were complaints about inconsistency, such as watered-down drinks and incorrect orders.
Ambiance
The atmosphere of the establishment received positive feedback, with many customers appreciating the cozy and inviting decor.
Menu Variety
The menu offers a diverse range of drinks and food items, particularly highlighting the fusion of South Asian flavors with traditional bubble tea.
Pricing Concerns
Several reviews mentioned that prices were on the higher side, which affected customer satisfaction despite the quality of the offerings.
AC
Awais Chughatta
6 days ago
5.0
Nothing but good things to say every single time! They really know how to whip up delicious drinks here. My favorite? Mango Kulfi with Popping Mango.
Very nice staff as well. 5/5
F7
Fallola 7850
Feb 21, 2026
1.0
Worst experience ever. The service is very slow. There’s one person working the cashier and the kitchen. Got one drink. Had to wait 45 minutes. Tasted basic. Never going back
SP
Susan Panzer
Feb 19, 2026
5.0
Absolutely delicious and innovative bubble tea
TR
Tameem Reazul
Feb 18, 2026
5.0
Pyo Chai in Hicksville is already a top-tier spot, but my recent visit took it to another level. The atmosphere is cozy and the chai is consistently perfect, but what really sets this place apart is the staff—specifically Asad Patel.
I’ve been to a lot of spots, but I’ve never seen anyone work with the kind of hustle and genuine charisma that Asad has. He’s easily the best employee ever. He’s attentive, knows the menu inside out, and genuinely cares that you have a great experience. It’s rare to find that level of service nowadays; the man is a straight-up legend.
If you’re stopping by, pray that Asad is on shift because he makes the best chai in the game and treats everyone like family. Absolute 10/10 experience—don’t sleep on this place!
AP
Ataqa Parvez
Jan 24, 2026
2.0
We usually love the chicken momos and the sauces they come with. But this time the white sauce was so watered down, basically tasteless. Instead of the regular sweet chilli sauce, they gave us a tamarind sauce that did not taste good with the momos at all.
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