Five Guys

4.1
411 reviews

About

Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 265 North Broadway in Hicksville is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Five Guys
265 North Broadway, Hicksville, NY
11801, United States

Hours

Reviews

4.1
411 reviews
5 stars
209
4 stars
117
3 stars
31
2 stars
16
1 star
38

What are people saying?

AI-generated from recent customer reviews

Pricing Issues

Many customers expressed concerns about rising prices and felt that the value of the food did not justify the cost.

Service Quality

There were numerous complaints about poor service, including long wait times, incorrect orders, and unprofessional staff behavior.

Food Quality

While some customers praised the burgers and fries, others reported issues with food preparation, such as undercooked items and inconsistent quality.

Cleanliness

Feedback on cleanliness was mixed, with some customers noting a clean environment while others reported unsanitary conditions.

Customer Experience

Several reviews highlighted negative experiences related to customer service, including perceived bias and lack of proper conflict resolution.
  • AA
    AFP
    Nov 9, 2025
    3.0
    Poor Service after a long time where we used to go for wonderful burgers. The three star reflects the cost to quality staff try hard but still they can only serve what is inside there. Store rooms wonderful company. Sad to see how it’s going.
  • KP
    Karen Prepon
    Oct 13, 2025
    1.0
    Wow, what a difference a week makes! Prices went up so high, almost left. Got a dog instead, nothing great. Fries were undercooked and greasy. Last time for me.
  • N5
    Nassau 516
    Oct 10, 2025
    1.0
    Just way too much money for what it is, regardless of the fries. It's a rip off.
  • EP
    Eissa Peerzada
    Sep 27, 2025
    1.0
    I saw a squirrel in the kitchen and very bad service people taking to long and rude and I was very disappointed and very upset and hungry
  • NE
    Norma Estrada
    Aug 4, 2025
    1.0
    My food took more than an hour it was cold sluggish no to mention how expensive is the delivery very disappointing first and last time buying

Frequently Asked Questions About Five Guys

What is the Five Guys story/How did you guys get your name?

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries. You can read more about the story of Five Guys at www.FiveGuys.com!

Does Five Guys offer delivery?

As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.