Dunkin' - Closed

Reviews

• JM

  Jessica J. Mitchell

  Sep 11, 2025
  1.0
  Why hasn't the health department closed this place down?
• VM

  vinit makwana

  Jun 1, 2024
  1.0
  I had an absolutely dreadful experience at this Dunkin this afternoon that has compelled me to leave this review on behalf of my brother. He went in, looking forward to a quick coffee and donut before catching his train. What he encountered instead was shocking and unacceptable. The place was completely empty, and there were no other customers. He approached the counter, where a woman was working alone. He politely asked her about one of the new menu items, expecting a simple answer. Instead, she started speaking in a rude, condescending tone. She was blabbering nonsensical things and acted as if his question was the biggest inconvenience in the world. He was taken aback and calmly told her that she was being rude. Her response was even more shocking. She sneered at him and said, "I don't care," before turning away and ignoring him. He couldn't believe his ears. This level of disrespect and unprofessionalism is completely unacceptable in any customer service role. He immediately asked if there was a manager available, but she just laughed and said there wasn't one. Feeling humiliated and angry, he left without making a purchase. This kind of behavior from an employee reflects terribly on Dunkin' Donuts as a brand. I urge the franchise to take immediate action and address this situation. No customer should ever be treated with such disdain and disrespect. If this woman continues to work here, neither my brother nor I will return, and we will make sure to inform our friends and family about this horrendous experience and attach a mail to Dunkin’ and baskin Robbins about it Please, for the sake of your loyal customers and the reputation of your brand, remove this individual from her position and ensure that such behavior is never tolerated in your stores. I hope this effectively conveys the situation and encourages the franchise to take action.
• EA

  Emad Asaad

  May 5, 2023
  2.0
  I usually get my coffee in the morning with no or little wait before I catch the train. If I see a long line, I walk away. Today, although there was no line, getting my regular coffee took much longer than expected, I asked the barrister to hurry up since I am about to miss my train but with no luck, at the end I missed my train because of him.
• AP

  Aditya Patel

  Nov 14, 2022
  5.0
  The coffee here really tastes good. Indu in the hicksville store is an amazing person. She makes my order in the perfect way that I like. I don’t see her around anymore. It’s really easy when she’s around.

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