McDonald's

3.3
1033 reviews
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Business Details

103 N Caroline St, Herkimer, NY
13350, United States
(315) 866-7970
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
103 N Caroline St, Herkimer, NY
13350, United States

Hours

Reviews

3.3
1,033 reviews
5 stars
309
4 stars
208
3 stars
211
2 stars
88
1 star
217

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times.

Food Quality

Many reviews mentioned cold or poorly prepared food, with several customers expressing dissatisfaction with the freshness and accuracy of their orders.

Cleanliness

The restaurant was often described as dirty, with unclean tables and floors, contributing to a negative dining experience.

Staff Attitude

While some customers praised friendly staff, many others noted unprofessional behavior and a lack of attentiveness from employees.

Order Accuracy

Numerous complaints were made about incorrect orders and missing items, indicating a consistent issue with order fulfillment.
  • RW
    Rick Worden
    Nov 16, 2025
    4.0
    Had to use the bathroom, it needs cleaning.
  • SC
    Sophia Cavo
    Oct 15, 2025
    5.0
    It's my style! The food is delicious
  • JJ
    jordan
    Oct 15, 2025
    1.0
    just had the worst experience ever while picking up my DoorDash order. I ended up canceling it because I couldn’t stand the way the employee was acting. The girl working had multiple facial piercings and black eye contacts — she was extremely rude and unprofessional. While I was waiting in line, she let people she knew skip ahead of me, then looked right at me and said, “What do you want?” before walking away mid-conversation. I also noticed her carelessly throwing items into customers’ bags when they said their orders were missing things. The entire experience was uncomfortable and unacceptable. Someone like that should not be representing your business — it was embarrassing to witness and completely turned me away from ever ordering again.
  • CF
    Christopher Fleming
    Oct 7, 2025
    1.0
    Waited 20 minutes for my coffee after paying. Was told to pull forward and waited an additional 10 minutes.
  • CB
    Corey Bryant
    Oct 5, 2025
    1.0
    Cam in tonight and ordered food after working all day. I live 2 mins away and I got ice cold fries. Completely ridiculous that you give your customers old food and expect us to pay for it. I won't be back and would rather hit burger king if I need to.
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Frequently Asked Questions About McDonald's

What are the McDonald's Herkimer store hours for dine-in and delivery?

McDonald's in Herkimer is open daily from 6:00 AM to 11:00 PM for dine-in and delivery services.

Does McDonald's Herkimer offer drive-thru service?

Yes, the McDonald's in Herkimer has a drive-thru open daily from 6:00 AM to midnight.