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McDonald's

3.3
(1044 reviews)

Business Details

103 N Caroline St, Herkimer, NY
13350, United States
(315) 866-7970
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
103 N Caroline St, Herkimer, NY
13350, United States

Hours

Reviews

3.3
1,044 reviews
5 stars
312
4 stars
210
3 stars
213
2 stars
89
1 star
220

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold or poorly prepared food, with several mentioning issues like old fries and incorrect orders.

Service Issues

Numerous reviews highlighted slow service, incorrect orders, and unprofessional behavior from staff, particularly in the drive-thru.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of dirty tables and unsanitary conditions in the bathrooms.

Customer Experience

While some customers praised friendly staff and good service, many others reported rude interactions and a lack of attention from employees.
  • DA
    David Ayers
    Jan 21, 2026
    2.0
    I ordered doordash and I left a review there... that was before I got into my second burger... why does it taste like the breakfast steak seasoning? Are we not cleaning our trays between breakfast and lunch??
  • NS
    No Stanford
    Jan 18, 2026
    1.0
    Disgusting cold food Rubbery plastic rolls
  • MS
    Myles Smith
    Jan 7, 2026
    3.0
    It's not how it used to be
  • CW
    Christopher White
    Jan 3, 2026
    1.0
    Its McDonald's
  • MT
    Myron T
    Dec 13, 2025
    4.0
    Its a McDonald's, same as the rest. The service you get and the quality of the food can vary depending on the staff.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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