Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Herkimer, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling ignored or mistreated.
Service Speed
Customers consistently reported long wait times, both for drive-thru and in-store orders, with some stating it has worsened over time.
Order Accuracy
Many customers experienced issues with incorrect orders, including wrong items and missing components, leading to frustration.
Food Quality
Several reviews mentioned that food items, particularly donuts and coffee, were stale or poorly prepared.
Mixed Experiences
While some customers praised the service and quality during morning shifts, others noted significant declines in service during evening hours.
LF
Lonnie Fox
Nov 15, 2025
1.0
This is the worst Dunkins I have ever been to. Service sucks. The product is not consistent. The people that work there are more interested in talking to each other than taking care of customers. You simply have to do better:( I will be driving to the Ilion location from now on
AB
Ashley Belisle
Oct 19, 2025
1.0
5 minutes to order at the drive threw waited 7 minutes at the cash out window for 1 coffee while three employees stood in. A circle and were talking , coffee was wrong and the young lady was very rude .
DE
Deborah Ecklund
Oct 12, 2025
4.0
It's a Dunkins. Some locations are great, others - terrible
CB
Chris Bono
Oct 5, 2025
4.0
Put a online order in still took 35 minutes for one coffee. The service is getting worse every week.