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Arby's

4.2
(748 reviews)
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Business Details

306 E State St, Herkimer, NY
13350, United States
(315) 866-7195
http://www.arbys.com/locations/us/ny/herkimer/306-e-state-st/store-5453
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
306 E State St, Herkimer, NY
13350, United States

Hours

Reviews

4.2
748 reviews
5 stars
379
4 stars
219
3 stars
77
2 stars
32
1 star
41

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some enjoyed the sandwiches while others reported cold or poorly prepared items.

Service Issues

Several customers experienced order mistakes and poor management responses, leading to dissatisfaction.

Cleanliness

Many customers noted the restaurant was clean and well-maintained.

Staff Friendliness

Staff were frequently described as friendly and polite, contributing positively to the customer experience.

Pricing Concerns

Customers expressed concerns about high prices relative to food quality.
  • AL
    andy luke
    Feb 23, 2026
    5.0
    Not 2 bad.
  • BG
    Barbara Gerding
    Feb 4, 2026
    5.0
    Food was as good as every other time we've had it. Our favorite fast food!
  • FO
    Frank Oberle
    Feb 3, 2026
    1.0
    disrespectful. laugh in your face when food quality and service sucks.
  • MM
    Me
    Nov 26, 2025
    1.0
    You should be ashamed selling those steak bites for 11 bucks... So gross, like they took beef jerky nuggets and microwave them.. never again will I spend a dime at Arby's.. workers are really nice though
  • JS
    John Smith
    Nov 4, 2025
    1.0
    Screwed up my whole order: ask for crinkle fries and get curly, ask for a plain roast beef and get a beef and cheddar, oh and the mozzarella sticks were cold!
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Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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