Arby's

4.2
746 reviews
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Business Details

306 E State St, Herkimer, NY
13350, United States
(315) 866-7195
http://www.arbys.com/locations/us/ny/herkimer/306-e-state-st/store-5453
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
306 E State St, Herkimer, NY
13350, United States

Hours

Reviews

4.2
746 reviews
5 stars
380
4 stars
219
3 stars
76
2 stars
32
1 star
39

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some customers enjoying the sandwiches and others reporting cold or poorly prepared items.

Service

Generally positive feedback on staff friendliness and service speed, though there are notable complaints about order accuracy and management responses.

Cleanliness

Most customers found the restaurant clean, although some noted issues with dirty tables during busy times.

Pricing

Customers expressed concerns about high prices relative to food quality, with some feeling that portions were inadequate.
  • MM
    Me
    Nov 26, 2025
    1.0
    You should be ashamed selling those steak bites for 11 bucks... So gross, like they took beef jerky nuggets and microwave them.. never again will I spend a dime at Arby's.. workers are really nice though
  • JS
    John Smith
    Nov 4, 2025
    1.0
    Screwed up my whole order: ask for crinkle fries and get curly, ask for a plain roast beef and get a beef and cheddar, oh and the mozzarella sticks were cold!
  • HD
    Heather Diaz
    Oct 24, 2025
    4.0
    Clean, fast, typical Arbys
  • FF
    Frank
    Oct 24, 2025
    4.0
    Good
  • JC
    Jordan Claus
    Oct 6, 2025
    1.0
    They messed up the order, called to let them know. Manager was absolutely terrible and needs to be terminated immediately. The way she spoke to me on the phone wasn't just unprofessional it was combative. Update. Submitted per their response
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