Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
1,133 reviews
5 stars
382
4 stars
298
3 stars
190
2 stars
78
1 star
185
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, long wait times, and incorrect orders, leading to frustration.
Food Quality
Several reviews mentioned poor food quality, including cold, stale, or improperly cooked items.
Cleanliness
Customers frequently noted that the restaurant was dirty, with sticky floors and unclean dining areas.
Staff Attitude
Many reviews highlighted rude or unprofessional behavior from staff, contributing to a negative experience.
Order Accuracy
Multiple customers experienced issues with missing items or incorrect orders, particularly in the drive-thru.
- BLbrianna lippens6 days ago1.0There’s something off with the lemonade machine tasted weird and wasn’t cold for some reason
- SBShelia Mercer BaconNov 11, 20255.0Our grandson's love Wendy's so we took them and they had a kids meal. We had the chili which was delicious as always 😋
- JJJesseNov 7, 20251.0Worst customer service ive ever experienced. Managers really should know who belongs at the drive thru pick up window and who doesnt. Note: not a disgruntled, rude employee.
- JWJessica WillisOct 30, 20252.0Very disappointing use to work at this location when I was a teen so know how to food should be presented. Short story not good. Went and picked up my mobile order. First I ordered a Dave's single with NO mustard No onion and no pickles Ordered 10 nuggets meal with medium fries and cola orange cream no ice Ordered biggie bag of bacon double stack just ketchup with the 4 nuggets medium fries and cherry cola no ice Went to pick up my order only one car in front of me dining room closed. Took at least 5 mins to acknowledge me at the speaker order Once acknowledged told I had a mobile order got to window took a min to get my food which is to be expected but gave me my order and told me all set when I stated I was missing my drinks is when I was told they didn't have any of the flavors or drink I had ordered. Okay not a problem. Til I watch him take my cup no gloves on and scoop ice into my cup (using the cup itself which btw is actually a health hazard)when it says no ice. Had stated no ice again. Well I was fine til I got home. Where I open my food to find onions pickles and mustard on my Dave's single the meat looks like it's been sitting for at least over a few hours. The nuggets looks like it was over cooked. Fries where cold (live about 5 mins from wendys btw) and just nothing looked appetizing to eat. Very disappointing since haven't had wendys in awhile and was really excited to eat. All the money wasted.
- ADAmanda DOct 23, 20255.0This was the first time in a long time I've had a fast food place get my order right! Friendly, quick service. Love the coke freestyle machine (that actually had all the flavors in stock)! Everything was fresh & tasted good.
Frequently Asked Questions About Wendy's
Is 565 Lehigh Station Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Henrietta, NY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Henrietta, NY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (585) 286-8558.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 565 Lehigh Station Wendy’s serve breakfast?
Yes, this Wendy’s location in Henrietta, NY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's located at 4747 West Henrietta Road?
The drive-thru at this Wendy's location is open daily from 6:30 AM to 1:00 AM.
Does the Wendy's at 4747 West Henrietta Road serve breakfast?
Yes, this Wendy's location serves breakfast, including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy’s food for delivery or takeout at this location?
Yes, Wendy's offers both delivery and takeout options. You can order via their app or website at order.wendys.com by selecting this location.
What payment methods are accepted at this Wendy's?
This location accepts American Express, cash, Discover, Mastercard, and Visa.
How can I contact this Wendy's location for questions or feedback?
You can call the location directly at (585) 286-8558. For general feedback, visit their contact page or call 888-624-8140 to reach Customer Care.
Where can I find the menu and nutrition information for Wendy's at 4747 West Henrietta Road?
Menu and nutrition details are available on their website at menu.wendys.com and within their mobile app.
Are there other fast food or burger restaurants near this Wendy's?
Yes, nearby you can find Burger King and McDonald's, which are also fast food and burger restaurants, providing alternative dining options.
What hotels are located near Wendy's at 4747 West Henrietta Road for travelers?
Nearby hotels include Red Roof Inn, Fairfield Inn Rochester South, Microtel Inn by Wyndham Henrietta Rochester, Country Inn & Suites Rochester-Henrietta, and Days Inn by Wyndham Henrietta Rochester Area, convenient for guests dining at Wendy's.
Are there any coffee shops close to this Wendy's location?
Yes, Tim Hortons and Dunkin' Donuts are nearby, making them great places for coffee before or after visiting Wendy's.
Does this Wendy's have a drive-thru and dine-in services available?
Yes, this Wendy's location offers both drive-thru and dine-in services to accommodate different customer preferences.