Dunkin'

Reviews

• E2

  Edward Uzhca 2

  Nov 7, 2025
  1.0
  I ordered this refresher today as well as three other drinks for my co-workers. I started drinking the drink and realized WAY TOO LATE that there was a freaking COCK ROACH in my drink. This is DISGUSTING. I went to the store to complain. They did not solve this issue. This is unacceptable. They said they would refund my order only if I promised to not call department of health or put any complaint. That is unacceptable customer service. Spoke to two upper heads. One of the rudely hung up the phone on me after we couldn’t solve the issue. Be aware of where you purchase your morning coffee!!!! This is disgusting. Lady in the front was very nice with trying to offer me free food for a month or the new wicked munchkin tins. Managers did not allow it. Even told me it was just one time …. ONE TIME IS ENOUGH. CLEAN YOUR STORE
• MR

  Marissa Redes

  Oct 25, 2025
  5.0
  Laura is the best person here! Always so nice and friendly. Greats everyone with a smile. Half the time she’s alone, and she does a great job at it with multitasking. She’s always trying to keep the store clean and presentable. She makes my food and drinks to perfection. She deserves a raise or to even run this store! Fire everyone and hire more workers like Laura! She’s the best of the best!!!!! Other workers on the other hand are rude and nasty. Half the time the other workers don’t even wear gloves !!!! So nasty! I only come when Laura works.
• LW

  Lindsey Webb

  Oct 7, 2025
  1.0
  I watched the cook used the same gloves to touch raw meat and cooked food. And when I asked if he knew he did that dirty stuff he goes "you don't like bacon". The whole place is dirty and I don't see how people can eat here
• EE

  Erika Espinal

  Sep 27, 2025
  1.0
  Customer service is pretty great when it comes to the male staff in the back. friendly every time I go, fast & efficient. Now the donuts are questionable. Bad quality I would say. Never seen donuts done like this ever with such poor filling yet charging full price. If you go to the west Hempstead one, The still serve REAL donuts A++ For example 👇↙️⬇️↘️👇 And I’m sure still looking for the jelly😔
• GC

  Gods Child

  Sep 26, 2025
  1.0
  This is by far the worst Dunkin’ location I have ever visited. The staff was extremely rude, and the cashier repeatedly attempted to cancel my order after I scanned my Dunkin’ app. I asked why this was happening, but received no explanation. He attempted to cancel the transaction three separate times before finally allowing it to go through. This type of behavior is unprofessional and unacceptable, especially at a brand known for quick and courteous service. I truly hope management addresses this issue to ensure a better experience for future customers. I also asked the employer to toast my bagel bites and when I got to work it taste like he just took them out the fridge and put them in the bag.

Frequently Asked Questions About Dunkin'