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McDonald's

3.6
(619 reviews)

Business Details

168 Utica St (NY-12B), Hamilton, NY
13346, United States
(315) 824-4001
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
168 Utica St (NY-12B), Hamilton, NY
13346, United States

Hours

Reviews

3.6
619 reviews
5 stars
210
4 stars
142
3 stars
135
2 stars
50
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from management, leading to a negative atmosphere for customers.

Food Quality

Customers frequently reported issues with food temperature, incorrect orders, and overall dissatisfaction with the quality of the food.

Cleanliness

While some customers noted cleanliness and a pleasant environment, others reported unsanitary conditions and poor hygiene practices.

Service Speed

Many reviews mentioned slow service times, particularly in the drive-thru, with long waits for orders.

Staff Attitude

Some customers praised friendly and efficient staff, while others experienced rudeness and lack of assistance.
  • WF
    Westyn Fall
    Feb 14, 2026
    5.0
    I pooped my pants when I'm eating it
  • BH
    Brayden Hatch
    Feb 14, 2026
    5.0
    Sometimes I like to chew on wood while taking a freezing cold shower in the dark to emulate the feeling of being a poor beaver on a cold winter day who doesn't have a dam to call home
  • MP
    Michael Peryer
    Feb 7, 2026
    3.0
    Why is the 1/4lb bun so much smaller than the meat?
  • TS
    Tyler Stone
    Feb 2, 2026
    5.0
    It's in a very nice Small College town . The food is always cold & or sloppy. Get yourself a slice of l lPizza
  • DI
    Dylan Irons
    Dec 11, 2025
    1.0
    The manager with the red curly hair is incredibly rude and passive aggressive towards customers. I was picking up orders I made through the app in the store, but apparently I unknowingly was placing them for drive-thru. Rather than help me, this person decided the best course of action was to chastise me. I explained I didn't realize I was doing something incorrectly on the app and asked them to show me where I was going wrong with my order, but it became abundantly clear in a fraction of a second that this person wasn't actually interested in helping and just wanted to yell at somebody. Even the other workers acknowledged to me that this person was being unnecessarily difficult.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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