Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
612 reviews
5 stars
206
4 stars
142
3 stars
133
2 stars
51
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted issues with rude and unprofessional staff, particularly a manager who was described as aggressive and unhelpful.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold fries, overcooked items, and unsatisfactory preparation.
Cleanliness
While some customers praised the cleanliness of the restaurant, others noted unsanitary conditions and a lack of thorough cleaning.
Speed of Service
Several reviews mentioned slow service, particularly in the drive-thru, with long wait times reported.
- DIDylan IronsDec 11, 20251.0The manager with the red curly hair is incredibly rude and passive aggressive towards customers. I was picking up orders I made through the app in the store, but apparently I unknowingly was placing them for drive-thru. Rather than help me, this person decided the best course of action was to chastise me. I explained I didn't realize I was doing something incorrectly on the app and asked them to show me where I was going wrong with my order, but it became abundantly clear in a fraction of a second that this person wasn't actually interested in helping and just wanted to yell at somebody. Even the other workers acknowledged to me that this person was being unnecessarily difficult.
- HGhannah gillDec 3, 20251.0I had a really disappointing experience at this McDonald’s location multiple times. The manager at this McDonalds was extremely rude and unprofessional. Instead of taking orders calmly, she was yelling and screaming at customers who were just trying to place their orders. When it was my turn, I was either ignored completely or treated like I wasn’t even standing there. No customer should have to deal with that kind of behavior, especially in a place where you expect quick and simple service. Management really needs to address this issue because it creates a terrible atmosphere and makes people not want to come back. Definitely one of the worst customer service experiences I’ve had at any McDonald’s.
- EPEmily PeloquinNov 25, 20251.0Well, this hair in the nuggets ruined our day. Called McDonald’s customer care and they submitted an inquiry. Still waiting to hear the results.
- RDrich dohertySep 24, 20251.0I went to McDonald's in Hamilton this morning. For breakfast.\n Drove up to the drive through. Since that's the only thing open and opens at 6 AM. No one said anything then I drove up to the window. After a few minutes the guy came over.I asked him if they were open.He said no, not yet.I looked at my clock and it was 559 Am i said are you serious?He said yes, then I drove away.That is absolutely ridiculous They couldn't help a customer one minute early Disgusting horrible customer service
- CPCharles PoteatSep 23, 20255.0Sit and eat enjoy them fries while there hot
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's at 168 Utica St, Hamilton, NY?
McDonald's is open daily from 6:00 AM to 11:00 PM, except on Fridays when it stays open until 11:30 PM.
Does this McDonald's location offer drive-through service? If so, what are the drive-through hours?
Yes, this McDonald's location has a drive-through open from 6:00 AM to 11:00 PM daily, and until 11:30 PM on Fridays.
Can I get delivery from McDonald's at this location? What are the delivery hours?
Delivery is available every day from 6:00 AM to 10:45 PM.
Does McDonald's at Hamilton offer curbside pickup?
Yes, curbside pickup is available at this McDonald's location.
How can I order food from McDonald's on my mobile device?
You can order using the McDonald’s app available on iOS and Android, or via the online order link: https://mcdonalds.smart.link/mjuu1ggdi.
What forms of payment does McDonald's accept at this location?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Are there WiFi and mobile offers available at McDonald's Hamilton?
Yes, this McDonald's location offers WiFi and mobile offers including mobile ordering and gift cards.
What nearby restaurants can I visit along with McDonald's in Hamilton?
Nearby restaurants include Magro's VJ's Restaurant, Pizza Hut, and Copper Cricket, which you can visit before or after dining at McDonald's.
Are there shopping options close to McDonald's at 168 Utica St in Hamilton?
Yes, nearby shopping includes Big Lots, Dollar General, and Worn Again Thrift Shop for a range of discount and thrift items.
What local points of interest are near McDonald's in Hamilton for activities or services?
Nearby points of interest include Community Memorial Hospital, Colgate University Eaton Street Field, Chenango Canal Towpath Trail for outdoor activities, and Hamilton Massage Therapy for wellness.