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Dunkin' Zero
Brand Certified

Dunkin'

3.6
(269 reviews)

Business Details

34 Utica St, Hamilton, NY
13346, United States
(315) 824-0974
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Hamilton, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
34 Utica St, Hamilton, NY
13346, United States

Hours

Reviews

3.6
269 reviews
5 stars
106
4 stars
61
3 stars
37
2 stars
23
1 star
42

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Customer experiences with staff are mixed; some report friendly service while others describe rudeness and poor customer interaction.

Order Accuracy

Many customers express frustration with incorrect orders and inconsistent drink quality, leading to dissatisfaction.

Cleanliness

Several reviews mention cleanliness issues, particularly in the bathrooms and overall store appearance.

Wait Times

Customers frequently report long wait times in both drive-thru and in-store, often leading to frustration.

Product Availability

Customers often find that popular items, including donuts and drinks, are frequently out of stock.
  • MS
    Michele Rogers (Shelly)
    Dec 16, 2025
    1.0
    Went to Dunkin in Hamilton this morning through the drive thru & ordered peppermint mocha coffees, the drive thru person said they didn’t have mocha so we asked about another drink. She was snotty & replied that she could make the peppermint mocha drinks just had to choose skim, almond, or oatnut milk that they didn’t have whole milk. We get upto the window & they hand one of them out & I said they needed to be iced, the window girl took it back rudely while telling another worker they needed to be iced & then all of us in the car heard another worker yell ‘are you fricken kidding me?’ Rudely & nasty! The window person came back & rudely told me that I had to pull around to the other side. When she brought the drinks out, I apologized & told her that we weren’t thinking & no one asked if we wanted them iced or hot. (We were caught off guard with the rudeness in the drive thru to begin with) This was the morning crew between 8:45-9:30am.
  • SD
    Sybil Djengue
    Oct 21, 2025
    5.0
    The workers are very happy and pleasant. I love coming to this store. This is my favorite store!!!
  • LL
    Luke Luke
    Oct 17, 2025
    5.0
    There are times when I go here they are short staffed, like tonight. But nothing is more annoying than watching one employee (Allie) work four times harder than the other employee. While Allie is running back and forth between putting food into the oven then going to the blender to make a frozen drink, pausing to take an order at the counter, getting the food out of the oven, and making coffee, the other employee takes the orders at the drive through. Good work Allie, you need raise
  • JG
    josh galardo
    Aug 4, 2019
    1.0
    Waited in the drive through line for over 25 minutes only 3 cars in front of me.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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