Dunkin'

3.8
245 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Hamburg, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5073 Camp Rd, Hamburg, NY
14075, United States

Hours

Reviews

3.8
245 reviews
5 stars
130
4 stars
36
3 stars
21
2 stars
15
1 star
43

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff interactions.

Food Quality

Many reviews highlighted issues with food quality, such as overcooked items, stale products, and inconsistent preparation.

Staff Friendliness

Despite service issues, some customers praised the friendliness and helpfulness of certain staff members.

Operational Issues

Customers noted problems with the drive-thru efficiency, including slow service and staff not being present or attentive.

Location Convenience

The location's convenience was appreciated, especially for travelers, but operational hours and service availability were inconsistent.
  • CD
    Christian Demaria
    6 days ago
    1.0
    Trash , they should just close. they won't even make anything on their menu so why even have it up? . All they will let you order is their old nasty hard donuts that have been sitting out for who knows how long and their easy basic drinks like coffee and tea. Lazy as hell ... will just straight up tell you "no" as you try ordering from there menu like a sandwich or any actual food lol. Rediculous and pathetic.
  • DS
    Danielle Smith
    Sep 21, 2025
    1.0
    This has got to be the absolute worst Dunkin in our area. I’ve been here a handful of times as it’s close to me and some days I don’t want to drive all the way into West Seneca when I want Dunkin. Moving forward…that’s exactly what I’ll be doing. Every time. Every time I visit this particular location, the service & the food are awful. The person taking my order (which appears to be the same person every time regardless of time of day I go) doesn’t even let me finish speaking before asking “anything else?” Then, once I get to the window, I am asked to repeat my order once again because they don’t remember how I want it. Anytime I get food there it’s always grossly overcooked - hash browns that are blackened and taste burnt, bagels that are stale, flat, almost always burnt around the edges, and at times are so rock hard they’re completely inedible. Not worth going here.
  • RS
    Randall Scott
    Sep 5, 2025
    1.0
    I was the only car in line and they prepared my order, but instead of cashing me out, they placed my order near the pay window and I sat for 4 minutes. I had to honk my horn for them to look at the pay window to cash me out and give me my food order. Very frustrating and made me late for my morning commute.
  • KK
    Kiranjit Kaur
    Sep 1, 2025
    1.0
    If I had to rate zero stars, I would do it. My family and I stopped by to get some coffee. We got there around 6:15 pm and she told us that they were closing soon and we asked when they were going to close and the lady said in couple of minutes…like give us a exact time instead of saying soon! we were going to order but she walked away 😒
  • MP
    MakaylA Patronik
    Aug 20, 2025
    5.0
    The people that work at this place are so extremely kind and always have a smile on their face. I love coming here!! They make my coffee awesome especially the older gentleman. Amazing place !

Frequently Asked Questions About Dunkin'

What are the opening hours for Dunkin' at 5073 Camp Rd, Hamburg, NY?

Dunkin' in Hamburg, NY is open every day from 5:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' Hamburg offers both delivery and curbside pickup services for your convenience.