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Jimmy John's

4.2
(254 reviews)

Business Details

2080 Western Ave, Guilderland, NY
12084, United States
(518) 464-5616

About

Sandwich Restaurant

Location

Jimmy John's
2080 Western Ave, Guilderland, NY
12084, United States

Hours

Reviews

4.2
254 reviews
5 stars
160
4 stars
41
3 stars
16
2 stars
10
1 star
27

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers praised the freshness and taste of the subs, particularly the bread and ingredients.

Service Issues

Several reviews highlighted poor communication and mistakes with orders, leading to customer dissatisfaction.

Cleanliness

The restaurant was frequently noted for being clean and well-maintained, contributing positively to the dining experience.

Pricing Concerns

Some customers felt the prices were too high for the portion sizes and quality received.

Staff Friendliness

The staff received consistent praise for being friendly and helpful, enhancing the overall customer experience.
  • MP
    Mr Play
    2 days ago
    1.0
    Went in to grab lunch today staff did a good job and service was professional. unfortunately when grabbing a drink from the soda dispenser after taking a sip all I could taste was very strong chlorine or chemicals not sure what's going on with the water supply to the machine but the machine should be placed out of service and should be checked immediately it's disgusting. If the same water supply is being used for the rest of the business for food prep that should also be checked asked the staff for a bottled soda which they did give me which was fantastic and again service what's good Definitely have the Water Source looked at for that machine and possibly food prep areas using the same water source. people should not be ingesting chlorine like that it was like I had a mouth of pool water and Dr Pepper Update Just opened my sub and found the smallest amount of meat I've ever seen on a sandwich that I literally paid almost $12 for I got the regular size what the hell put some meat on the damn sub Definitely won't be back to this location and judging by all the other bad reviews the store looks to need some serious help in the management department
  • TT
    Tony T
    Feb 25, 2026
    5.0
    I eat here way too much for it to be healthy but the sandwiches are fast and tastey.
  • AA
    AFA567
    Feb 21, 2026
    5.0
    Really fresh Italian
  • CG
    Cool Places to go
    Jan 16, 2026
    5.0
    Super good subs! I love their bread! I love to get a quick bite here!!!
  • LV
    Leah Verhow
    Dec 10, 2025
    2.0
    Poor communication skills. If a worker does something incorrect no one says anything to them they just take over. If management has an issue with you they don’t talk to you about it, they just take you off the schedule without any communication.

Brand Certified Facts from Jimmy John's

This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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