Dunkin'

Reviews

• MF

  Mookie Finn

  Nov 9, 2025
  1.0
  This Dunkin' Donuts as well as the one inside 20 mall near Starbucks are the worst spots in the capital region my order is the same everyday and yet they always when I mean always they always get it wrong. I go there so much they know me by my name put my orders are never correct. I hate Starbucks one thing I can say no matter how big the order it is never wrong. I will use up my Dunkin' Donuts points and from now on I will be going to Starbucks. I will delete the Dunkin' Donuts app afterwards and I will be downloading Starbucks and going there from now on. I'm only one customer it is what it is but they lost me and another one has gained me.
• SF

  Summer Fisher

  Oct 30, 2025
  1.0
  I came in this morning for a breakfast croissant and coffee. For once the coffee was pretty ok but they handed me a wake up wrap when the bag clearly said croissant on it. So, it was their fault for not reading. I handed the bag back and asked for what I paid for. The staff seemed confused asking me what I ordered. Nobody told me to pull around or pull up. They just said wait a minute. So that’s what I did. Then some women comes to the window telling me next time I need to pull around so I don’t hold up her line. That was very rude and not necessary. Maybe the employees should read and double check to make sure orders are correct. The staff has changed here. 10 months ago when I moved here they were quick efficient and nice. Now when you go in it takes forever, they lock the front door and the staff isn’t friendly. They have horrid customer service here. It’s just an assembly line. They don’t give napkins, double check. They burn the sandwhiches as well. Do yourself a favor and go to the McDonald’s across the street for coffee. Don’t bother here. I know I never will again.
• MK

  Ml Kb

  Oct 24, 2025
  1.0
  Absolutely the worst and most disappointing Dunkin’ location, I always heard bad things about this location so I always avoided it, but I had a conference and was rushing so I had to unfortunately stop by here. I ordered a large coffee, hazelnut flavor, caramel swirls, espresso shots and cold foam with cream…. Nothing and I mean nothing was in the drink but straight coffee with cream; no hazelnut, no caramel, no espresso shots or foam…..just coffee with cream…absolutely frustrating because at that point I could’ve just ordered just coffee and cream. ABSOLUTELY DISAPPOINTING, AVOID THIS LOCATION:(
• EB

  Edward Benjamin

  Oct 20, 2025
  2.0
  Not happy u had door lock on Sunday and couldn't go inside very unfair people like to go in store also a blonde lady that works there always not doing her job right and she never smile and has a attitude towards people and they mess up with orders too not a good dunkin
• BB

  Bughoie Bug

  Oct 5, 2025
  1.0
  matcha is just milk. ask for extra and it still is just milk. waste of $6. they won't fix your drink if they screw it up

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