Dunkin'

3.5
253 reviews
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Business Details

11501 Route 32, Greenville, NY
12083, United States
(518) 966-4303
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Greenville, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
11501 Route 32, Greenville, NY
12083, United States

Hours

Reviews

3.5
253 reviews
5 stars
97
4 stars
57
3 stars
24
2 stars
18
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude interactions and long wait times.

Order Accuracy

Many customers reported frequent issues with incorrect or incomplete orders.

Product Quality

Several reviews mentioned stale food items and inconsistent drink quality, particularly with bagels and donuts.

Speed of Service

Customers consistently noted slow service, especially in the drive-thru, with long wait times reported.

Staff Training

There were calls for better staff training to improve service and order accuracy.
  • JS
    Jackie Silvestri
    Nov 26, 2025
    1.0
    Ordered an iced latte on the app, it was made hot. I wasn’t going to have them remake it but instead asked for a cup of ice so I can pour it over. The blonde employee said “it will be a $1.20”, are you serious? I almost laughed. I walked out with my hot coffee which was also made incorrectly. The customer service at this location has always been awful.
  • KP
    Kya Panicola
    Nov 18, 2025
    3.0
    What youd expect as far as taste but they mess up orders nearly Everytime and their frozen machine is always "broken". They refuse to do refunds so you have to do it all yourself through the app
  • GG
    Gen.Heintz Guiderian
    Nov 14, 2025
    1.0
    Compared to other DD this one offeres good coffee sometimes so I've avoided this stop, yesterday before 7AM thought to stop here, give them another chance, we'll it is so disappointing to get yesterday’s very stale croissant, we both ordered the breakfast sandwich, they've turned us off, how cheap can they be, toss old food out, use fresh consistently, the owner just don't care.
  • ZC
    Zoila cubas
    Oct 25, 2025
    1.0
    This DD location has the worst customer service I have ever experienced, and from the pathetic ratings, I am not the only person who has experienced this. The cashier said she was ‘warning’ me - next time she would not accept a $50 bill. She said that loud enough for all customers in line to hear and kept repeating it. I asked what the issue was since I had asked prior to ordering if she could take a $50, it was only after she handed me change that she began her rant. Never will go back to a place that treats customers like this.
  • JM
    Jennifer Milano
    Oct 5, 2025
    1.0
    Been here 3 times and the drive through is so slow. Yesterday ended it for me. Waited 10 minutes. The car in front of me still haven't had their order taken. When I pulled away and the 3 cars I saw when pulled in were still in the drive through waiting. So sad.
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Greenville, NY?

Dunkin' Greenville is open daily from 5:00 AM to 7:00 PM.

What types of meals does Dunkin' Greenville serve?

They serve breakfast, lunch, and brunch.