Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.3
1,467 reviews
5 stars
440
4 stars
327
3 stars
228
2 stars
129
1 star
343
What are people saying?
AI-generated from recent customer reviews
Staff Behavior
Numerous reviews highlighted unprofessional and rude behavior from staff, including arguing and ignoring customers.
Service Speed
Customers consistently reported extremely slow service, with long wait times for orders, both in drive-thru and in-store.
Food Quality
Many customers received cold or stale food, with several complaints about incorrect orders and missing items.
Cleanliness
The restaurant was frequently described as dirty, with sticky floors and unclean tables, leading to a negative dining experience.
Management Issues
Several reviews mentioned poor management and lack of oversight, contributing to the overall decline in service quality.
- LGluis v velez garciaNov 14, 20251.0Faltaron cosas de la comida y para colmo el personal nada profesional y mala calidad de servicio
- JNJared NewmanNov 14, 20251.0Absolutely abysmal service. It will be faster and cheaper getting food at a sit-down restaurant.
- ISIan ScheilNov 14, 20251.0This Wendys has gone so far down hill. Inside it was so disgusting. There was splatters of food on almost every window and surface, the floor was sort of sticky, the freestyle machine was pretty much out of literally everything. One of the screens inside had a blue screen of death (I guess it also gave up all hope there?). It was honestly sad to see. The counters behind the counter itself were also gross and had splatters all over everything. I don't know what the heck has happened here, but it was like a completely different world. Oh and there was an employee in the back having some sort of meltdown and screaming and cursing. It was honestly the most strange experience I've ever had at a Wendy's.
- ARAshely RedNov 8, 20251.0Do not order from here I repeat do not your order will be completely wrong everytime whoever they got working up in there slow I will be emailing the ceo of this store cuz this shit ridiculous yall up in there playing
- GAGinny AswadOct 27, 20251.0The location only seems to have teenagers working who are more focused on yelling at each other, swearing, and arguing about who is supposed to be performing what. They are more focused on discussing how much longer they have left in their shift instead of making food and helping the customers. Some of the worst customer service I've ever experienced. Plus I waited 20+ min for them to mess up my order and forget some items completely.
Frequently Asked Questions About Wendy's
Is 557 West Ridge Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Greece, NY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Greece, NY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (585) 225-6010.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 557 West Ridge Wendy’s serve breakfast?
Yes, this Wendy’s location in Greece, NY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's at 2988 W Ridge in Greece, NY currently open?
Yes! This Wendy's location is open daily from 9:00 AM to 1:00 AM, including drive-through services.
Does this Wendy's location offer delivery and takeout options?
Yes, Wendy's at 2988 W Ridge offers delivery and takeout. You can order via their app or at order.wendys.com for convenience.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
Does this Wendy's serve breakfast?
Yes, the Wendy's at 2988 W Ridge serves breakfast, including combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Can I place a mobile order or use the Wendy's app for this location?
Yes, you can order using the Wendy's app available on the Apple App Store or through their mobile website.
How can I contact Wendy's at 2988 W Ridge for feedback or questions?
You can call the location directly at (585) 225-6010 or contact customer care via the Wendy's website or Customer Satisfaction Survey online.
Are there nearby places to visit after dining at Wendy's at 2988 W Ridge?
Yes, you can visit nearby spots like Garibaldi Mexican Grill for Mexican cuisine, Club Pilates for fitness, or the University of Rochester campus for a stroll.
Where can I find convenience stores or pharmacies near Wendy's at 2988 W Ridge?
Nearby you will find Walgreens and Rite Aid pharmacies, convenient for picking up essentials before or after your meal.
Are there other fast food restaurants near this Wendy's location?
Yes, alternatives nearby include KFC, Friendly's, and another Wendy's location, offering more dining options in the area.
Does this Wendy's offer drive-thru service and what are the hours?
Yes, this Wendy's has a drive-thru open every day from 9:00 AM to 1:00 AM for your convenience.