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Wendy's

3.3
(1489 reviews)

Business Details

2988 W Ridge, Greece, NY
14626, United States
(585) 225-6010

About

Fast Food RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2988 W Ridge, Greece, NY
14626, United States

Hours

Reviews

3.3
1,489 reviews
5 stars
444
4 stars
331
3 stars
228
2 stars
130
1 star
356

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted the restaurant's unsanitary conditions, including sticky floors, dirty tables, and a filthy kitchen area.

Service Quality

Customers consistently reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.

Food Quality

Many reviews mentioned cold or stale food, with several customers expressing disappointment over incorrect or poorly prepared meals.

Staff Engagement

Feedback indicated a lack of engagement and professionalism among staff, with reports of employees being inattentive and unhelpful.
  • BA
    Bill Antosh
    2 days ago
    2.0
    Food was okay, typical fast food. The service counter woman taking our orders was very blah and we could hardly hear her. The tables were dirty, floor was sticky and the windows were filthy. No more.
  • JM
    Jeanne Marciano
    6 days ago
    5.0
    Kids like it
  • AG
    angelica gonzalez
    Feb 2, 2026
    1.0
    After 10p you can actually catch staff making food for themselves while completely ignoring online orders. Poorly managed.
  • AA
    Andy
    Jan 18, 2026
    1.0
    I ordered online while on break working night shift. When I got there I pulled up to the speaker and after 10 minutes with no one talking, I pulled up to the service window. As I was pulling up someone inside ran away from the window. I waited 5 minutes there with no one acknowledged i was there so I pulled back around to the ordering speaker again. Another car was there at this point. They were there 5 minutes before Someone took their order. I pulled up and eventually someone said they would need a moment. After another 10 minutes I canceled my order.
  • NR
    Natousha Reitz
    Jan 10, 2026
    1.0
    By FAR the DIRTIEST Wendy’s I have EVER been in. If we were not limited for time I would’ve turned right back around. The floor was SO sticky, it was like they mopped it with soda. You can see in the pictures the buildup around corners and such. Our sneakers were sticking to the floor. My daughter wanted a baked potato but we were told it would be 45 minutes, so she settled for fries. Food was Wendy’s food beyond that. None of the tables were wiped down when we arrived and my mother cannot sit at a higher bar top table, so one of the workers came and wiped one down for us. Sides of the table were sticky, floors not swept. Young kid came out to “clean” the lobby while we were there, he just pushed in chairs and went back to the back, not one table wiped down, brought a rag out with him but no cleaning solution and left stray ketchup packets and napkins from previous patrons on tables. Bathroom (single toilet in lockable room) had feces all inside the bowl and CLEARLY had not seen a broom for several days at least. Soda machine was also sticky, splashed soda everywhere. Lid and straw area had a red drink spilled on it, straws & lids everywhere, and low on napkins, garbage cans splashed with ketchup and full. If you can go ANYWHERE ELSE, do that. I’ve never been SO surprised at the COMPLETE laziness, and lack of enforcement on cleaning IN MY LIFE. Makes you wonder what the food prep area looks like. Surprised the local people patronize this place.

Frequently Asked Questions About Wendy's

Is 557 West Ridge Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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