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Brand Certified

Wendy's

3.6
(593 reviews)

About

Fast Food RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1685 Grand Island Blvd, Grand Island, NY
14072, United States

Hours

Reviews

3.6
593 reviews
5 stars
229
4 stars
127
3 stars
85
2 stars
46
1 star
106

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported cold, undercooked, or incorrect food orders, with frequent mentions of cold fries and missing ingredients.

Service Issues

Numerous reviews highlighted poor service, including rude staff, incorrect orders, and long wait times, particularly in the drive-thru.

Cleanliness

Multiple customers noted the restaurant's dirty conditions, including filthy dining areas and unsanitary bathrooms.

Inconsistency

The quality of food and service varied significantly, with some customers having good experiences while others faced numerous issues.
  • AW
    Angel Wings
    2 days ago
    1.0
    Unbelievable. How bad this place is? The girl at the window serves food that is not even warm, let alone hot, when you check your food and tell her that she grabs the bag and slams the window only to have a rude, unprofessional manager come to the window and act condescending then tells you to pull over and he'll bring some hot food out to you. Go back a week later. The same thing happens only the chicken nuggets are actually so bad. The second they came out the window. They were not even slightly warm and I told the girl again that they are not even hot and once again she grab the bag slam the window and went and got her incompetent manager who then hands me a bag of hot chicken nuggets out the window with his head. Turn the other direction not looking at me. Do not waste your time going to this Wendy's when there's a Burger King across the street, they could not be more unprofessional and their food is not edible
  • CR
    Chris R
    Feb 1, 2026
    1.0
    I’ll let the photo speak for itself. Over $15 for a regular medium combo, at WENDY’S?? Just do yourself a favor and go elsewhere. If you’re driving back from Canada, push on to Buffalo and eat something real.
  • AV
    Andrew Vergara
    Nov 17, 2025
    1.0
    This is my temporary lunch spot while working a job on Grand Island. This place undercooks their fries about 80% of the time. Never crisp. Always left with that raw potato taste. Something is wrong with their soda machine too - they either never change the syrups or the distribution of syrup/ carbonated water is very off. Service is quick, which is great, however maybe they should slow down your make sure they are doing things right and serving food that looks appropriate to Wendy’s and is fully cooked and prepared.
  • PD
    Patty DiGiacobbe
    Nov 16, 2025
    5.0
    Great job serving a bus load of 50.
  • CP
    Christopher Patterson
    Sep 29, 2025
    1.0
    Dude, no shoes, no shirt, no service, I get it. But no potatoes, no BBQ sauce, no spoon, no straws, no Sprite, no upsell, and I got a small? I could've gotten a large! They said no to my return. My fries look like they forgot something. My burger was alright, but that angry employee with the snake tattoo at the window? Plus, I missed out on a strawberry Pop-Tart Frosty because I didn't have a second to ask a question. So, yeah, I'm bummed. Anyway, you should probably hit up Burger King tonight because Wendy's is a no-go. For real.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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  • Phone number
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