McDonald's

2.7
941 reviews
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Business Details

2231 Grand Island Blvd, Grand Island, NY
14072, United States
(716) 773-2154
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2231 Grand Island Blvd, Grand Island, NY
14072, United States

Hours

Reviews

2.7
941 reviews
5 stars
218
4 stars
122
3 stars
159
2 stars
88
1 star
354

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers consistently reported extremely poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with cold food, missing items, and incorrect orders, leading to dissatisfaction.

Management Issues

Frequent complaints about lack of management presence and poor staff training were noted, contributing to the overall negative experience.

Wait Times

Customers experienced unacceptably long wait times in both drive-thru and in-store, often exceeding 20 minutes.

Customer Experience

Overall, the customer experience was marred by a lack of professionalism, with many expressing frustration and disappointment.
  • RI
    Robert Imperial
    3 days ago
    4.0
    Very slow service at least 20 minutes in the drive thru. Once I got to the window to pick up a burger and drink it was another 10 minutes so much for fast food. Burger was not as ordered fries were actually cold. Not a place I will return too. Give me Burger King 🤴
  • MS
    michael saunders
    Nov 7, 2025
    1.0
    First you have to wait in the drive thru for 45 mins while employees play and laugh and joke . Then the food is never fresh . This place is the worst . DONT NOT COME HERE ON YOUR LUNCH BREAK . You will not get your order . I have been in line for 38 mins now
  • SL
    Sorin Leica
    Nov 2, 2025
    1.0
    15 minutes for a capucino. Ridiculous!
  • BN
    Brian Nusstein
    Oct 27, 2025
    1.0
    absolutely horrible service. went to pick up a online order for my wife. they told me my food would be right out when i walked in. after waiting for fifteen minuets i was informed that because my wife wasn't in the right vicinity with her phone they couldn't make the order. she was at home sick with a baby and on the phone in the store and the manager flat out refused to make my order while waiting or refund me on the spot. absolutely unacceptable service. waste of a app and so called restaurant
  • KO
    Kasey Olsen
    Oct 15, 2025
    1.0
    Waited 15 minutes for my order because they did t have apple pies dropped? Why wouldn’t you have those it’s 12:30 in the afternoon. Very disappointed in this McDonald’s really ruined my afternoon :(
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Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's is open daily from 6:00 AM to 11:00 PM.

What are the drive-through hours at this McDonald's?

The drive-through is available every day from 6:00 AM to 10:00 PM.