McDonald's

2.7
944 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2231 Grand Island Blvd, Grand Island, NY
14072, United States

Hours

Reviews

2.7
944 reviews
5 stars
218
4 stars
122
3 stars
159
2 stars
90
1 star
355

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 20 minutes, in both drive-thru and in-store orders.

Order Accuracy

Many reviews highlighted frequent issues with incorrect orders, missing items, and poor food quality.

Staff Attitude

Numerous customers experienced rude or dismissive behavior from staff, contributing to a negative overall experience.

Management Issues

Reviews indicated a lack of effective management, with complaints about understaffing and disorganization being common.

Food Quality

Customers frequently noted that food was served cold or not prepared as requested, leading to dissatisfaction.
  • MS
    Mariah Strough
    Jan 4, 2026
    1.0
    Serving your burger under cooked is completely messed up, even though the meat isn't real, it would be nice to have something safe to eat.
  • BL
    Benny Le
    Jan 2, 2026
    2.0
    I've been eating at this McDonald's for a whole week every morning. Their service is nice (depending who's serving you). My first time experiencing food with this mcdonald was amazing. They served me one of the best hash brown ever. I've noticed they change their oil every 2-3days which is alright. I wish they would cycle their ingredients more often or at least make it more appealing to consume. Like my eggs looks like it's been used to clean off the floor of a bathroom.
  • JW
    Jim W.
    Dec 23, 2025
    2.0
    It’s the worst McDonald’s I’ve ever been to.
  • SM
    Stacey Menard
    Dec 17, 2025
    1.0
    Dinner time ordered through the kiosk. They were out of my drink. I added cheese my burger and asked for no onion and I got no cheese and I got onions. They forgot the kids french fries in the Happy meal, the fries were cold and the only reason that we came to this location was for for playground which sadly they have not removed. Definitely will not be coming back here
  • RI
    Robert Imperial
    Nov 21, 2025
    4.0
    Very slow service at least 20 minutes in the drive thru. Once I got to the window to pick up a burger and drink it was another 10 minutes so much for fast food. Burger was not as ordered fries were actually cold. Not a place I will return too. Give me Burger King 🤴

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's is open daily from 6:00 AM to 11:00 PM.

What are the drive-through hours at this McDonald's?

The drive-through is available every day from 6:00 AM to 10:00 PM.