Business Details
About
Mexican Restaurant
Chipotle Glenville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.5
292 reviews
5 stars
126
4 stars
51
3 stars
23
2 stars
16
1 star
76
What are people saying?
AI-generated from recent customer reviews
Food Quality
Inconsistencies in food temperature and portion sizes were frequently reported, with some customers receiving cold or poorly prepared meals.
Service Issues
Customers experienced rude staff interactions and poor service, particularly during busy times, leading to frustration and dissatisfaction.
Cleanliness
Several reviews mentioned cleanliness issues within the restaurant, affecting the overall dining experience.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and the quality of food at certain times.
Order Accuracy
Multiple customers reported incorrect orders and missing items, particularly with online and takeout orders.
- MBMolly BergenNov 8, 20251.0We have had small issues over the years of them being open but lately it has been unacceptable. My last order had so much sour cream on it you could have considered it a soup. I got comped a meal because of this. We then ordered again tonight with our free meal. Still had to pay money for other items, pick up our order and it was completely wrong. Our orders were typed out correctly on our tips- my husband’s literally said burrito on it and we were given a bowl. My order was correct on the top then to open it and it not have one single ingredient that I ordered in it. We then complain again and get one free meal again. So at this point we have paid two times and they have been horrible. To then just get comped one more meal. Terrible when we have had 3 horrible meals at this point. Giving this place a break for a while as they clearly don’t know what they are doing.
- MMMichael McCannNov 7, 20251.0Over promise and under deliver. I was promised my meal at 1240. I arrived and waited and waited some more while other customers entered and completed orders. I spoke with staff and there was no apology or even basic courtesy. This was a VERY different experience from other Chipotles I have been to.
- RRRSOct 29, 20252.0Done with this location after the fourth time in a row of pretty much lukewarm or cold food It should not be cold from the time I cash out at the register and sit to eat inside. overcooked peppers that have a nasty char on them. And I pretty much go during lunchtime every time I wish there was some consistency and quality control with Chipotle it definitely varies from location to location..
- RMRyan MorrisOct 27, 20251.0Wrap seemed alot smaller then normal.grubhub lady was 6 minutes early and the chicken burritos were both ice cold and the wrap was ice cold and seemed really thick
- ALArcangelo LoseeOct 25, 20251.0I go to other locations and love it. Glenmont location is dirty, staff is rude, portions are not nearly as big as other locations. If you ask for more of an item they give you an attitude. Think they need a new manager and hire respectful employees.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Glenville offer?
Chipotle Glenville offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill in Glenville?
Chipotle Glenville is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Glenville?
It is located at 231 Saratoga Rd, Glenville, NY 12302, USA.
Does Chipotle Mexican Grill in Glenville have an online ordering option?
Yes, you can order online through their website or the Chipotle mobile app.
How can I contact Chipotle Mexican Grill in Glenville?
You can call them at +1 518-631-2688 or email NY.3887.Glenville@chipotle.com.
What is Chipotle's commitment to food quality at the Glenville location?
Chipotle serves real food with wholesome ingredients, using only 53 real ingredients without artificial colors, flavors, or preservatives, sourced from farms with humane and sustainable practices.
Can I earn rewards or get exclusive offers at Chipotle Glenville?
Yes, you can sign up for Chipotle Rewards to get exclusive offers and earn free food.
Are there any coffee shops near Chipotle Glenville where I can go before or after my meal?
Yes, Starbucks and Dunkin' are nearby coffee shops where you can enjoy coffee before or after visiting Chipotle.
Which nearby medical facilities can customers visit near Chipotle Glenville?
Customers can visit WellNow Urgent Care and St. Peter’s Wellnow Urgent Care near Chipotle Glenville for medical needs.
Are there any banking services close to Chipotle Glenville for customer convenience?
Yes, there are several nearby banking options including Bank of America, Bank of America ATM, Bank of America Financial Center, First National Bank Of Scotia, and KeyBank.