Location.com logo
Brand Certified

Wendy's

3.6
(1111 reviews)

Business Details

261 Route 9w, Glenmont, NY
12077, United States
(518) 432-8900

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
261 Route 9w, Glenmont, NY
12077, United States

Hours

Reviews

3.6
1,111 reviews
5 stars
395
4 stars
270
3 stars
184
2 stars
76
1 star
186

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Many reviews mentioned cold, stale, or incorrectly prepared food, with some customers expressing dissatisfaction with the taste.

Cleanliness

The restaurant's cleanliness was often criticized, with reports of dirty dining areas and unsanitary conditions.

Positive Staff

A few customers highlighted individual employees who provided excellent service, contrasting with the overall negative feedback.
  • LB
    Lauren Babin
    3 days ago
    1.0
    I was picking up a door dash order. And I did the survey. Was honest and because it wasn’t a good review the lady at the counter refused to keep the promise that I could spin and win a product. Since I wrote a negative review about my wait, she refused me service. She was very rude. On my survey I have a code that stated I will receive a product off menu. Won’t be back
  • JG
    josh gautheir
    Feb 15, 2026
    1.0
    Worst Wendy’s hands down, no one gives a shit about you. All they do is talk about other co workers that call out and complain except they can’t do thier job. And I’ve been here many times an they are always doing the same thing. Takes them 15 min to even come to the drive through and when you go inside and order, the don’t understand English. Stay away, go to moes across the street
  • MS
    Miguel Sahagun
    Feb 5, 2026
    5.0
    very good Cobb salad.and Excellent service!
  • SS
    SHANTO
    Jan 8, 2026
    1.0
    Pickup order was ready and i went to the drive thru. I talked at the DT and they said come to the window. I went there and they told me to come inside just to pick it up?? BS employees of the year! Sorry to say that but they deserve it. Thanks!
  • LC
    Lynn Console
    Jan 2, 2026
    2.0
    I ordered 2 $7 biggie bags. Both double stacked bacon burgers. 1 $6 biggie bag Jr bacon burger. I find the communication skills at Wendy's is severely lacking here's why: The biggie menu does not offer regular burgers. Both the double stacked and the Jr burgers are both shown on the menu as bacon burgers. None of the 3 burgers I ordered had bacon on them. I went up to let them know there was no bacon on any of the burgers. The lady that took my order told me I asked for them without the bacon...ummm no I didn't. Then I asked for a chocolate milk with the Jr bacon burger. We sit down to eat and realize they gave use plain milk, not chocolate milk. So back to the counter I go..she tells me thats what I asked for.....no I didn't! By this time I'm totally frustrated and it didn't help that the woman at the counter didn't take any responsibility for messing up the order. She actually started speaking to me in a condescending manner. This isn't the first time communication has been an issue at Wendy's. Do better and when you mess up an order try handling it with a.little more humility

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: