Chipotle Mexican Grill

Reviews

• CH

  Craig Hancock

  4 days ago
  1.0
  Garbage, women who waited on me had an attitude and when I asked for barbacoa, she threw her hands up and started mumbling under her breath because she had to go to the back and get more. She threw stuff around and should probably be fired. The younger guy who waited on us was wonderful though and made me not walk out. When I asked for chips, she had a pissy fit and once again rolled her eyes. Got home and chips were stale. Should be ashamed
• RB

  Robert Bushnell

  Feb 26, 2026
  1.0
  I have been in the store twice both times the store was filthy cut the people behind the counter were very rude to me. Didn’t want to do their job and it took a half hour to pick up a pre-placed order that was done for 10 minutes before I got there.
• TR

  The rizzler

  Feb 10, 2026
  1.0
  The Albany market Chipotle restaurants are the worst managed places I have even seen. On this night at 7:30pm. You are open until 11pm. The exit door LOCKED. 80 percent of the dining room CLOSED. No chicken, no sour cream. Then you have the audacity to charge us for guacamole, when we couldn't get sour cream, corn salsa, or chicken really. Prices are too high for poor quality food. Way to many places to spend out money. Chipotle is no longer on that list ever again anywhere. Maybe the district manager should be present in underperforming stores, you know lead by example, as there is none of this going on here
• JL

  Jeff L

  Feb 4, 2026
  1.0
  Without hyperbole, this is the absolute worst place I’ve ever experienced. I went through the drive-thru tonight and they handed me my order. I could tell it wasn’t all of it and asked about it. The manager told me it was everything. It wasn’t. I went inside to get it sorted out and I told her my order and tried to show her my mobile order. She said I don’t have those names and I don’t need to see that. I told her I was trying to just get my order and she repeated she didn’t have it. I told her she was being rude and she came back with, “that’s just my personality.” I asked to speak with someone else. She said she’s the manager. Finally a teenage employee helped me. The manager then said out loud, “these people tonight.” I said I just trying to get my order and you were being unprofessional. She said again, “that’s just my personality” and “I just need to get to the point.” I was trying to be helpful by getting her to the point by showing her my order when I first walked in that she immediately dismissed. I asked for her name so I could contact corporate. She said she wouldn’t give it to me. I said you’re the manager of the store and I’m asking for your name. She said “and I told you I’m not giving it to you.” She then followed up with “leave my store or I’ll call the police.” I couldn’t believe it. I will never ever go back to this location. As others said here, it is the worst service I’ve ever experienced in my life. Just absolutely horrible.
• DT

  Deb Tamburro

  Feb 4, 2026
  1.0
  Picked up $42 worth of food tonight that we threw out. It was messy, disgusting fingerprints on the takeout containers and bag. The order was wrong, of course, and the takeout preparer was rude and treated me like it was my fault she got it wrong. Since quesadilla was ice cold, warmed it for 30 seconds in microwave and steak was so hard it couldn't be eaten. Bowl had steak too with fat all over it. Two tacos were also ice cold and thrown out since the steak would've been hard nodules. Only thing we ate was the chips and queso. Restaurant was messy with tables not clean. Won't be back to this location.

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