Chipotle Mexican Grill

Reviews

• BL

  Brian Lind

  Nov 16, 2025
  1.0
  I ordered through the Chipotle app, showed up to pick up at the window and sat for five minutes waiting for someone to come to the window. Watched a worker walk by, made eye contact and walked away when I got there. I finally drove around and parked and went in. The store was empty. I yelled hello loudly several times and no one came to the front. After waiting another three minutes someone came up and another worker got out of the car I parked next to and came in. They gave me cold food with no apology or acknowledgement. I get home and the order was also incorrect. Chipotle, pay for better workers and get your act together!
• DL

  Declan Lynch

  Oct 30, 2025
  1.0
  To the person who commented about the people running out of their car inside tonight, that was us! Food ordered at 6:50 for a 7:10 pickup, with the app telling us to go through the drive through for pickup. We get in the pickup line, there were 3 cars ahead of us (that we could see). After a half hour had gone by, we were certainly frustrated, but we had moved in that time. Eventually we moved far enough to round the corner, but we quickly realized there were several more cars in front of us. At one point I went into go to the bathroom, and it was clearly not busy enough to justify the slow service. A woman behind us got out of her car and asked the car in front of us (which was at the pickup window) to ask them to move their car out of the way just so we could all get out. Wacky levels of poor service. Burrito was under filled and they forgot the guacamole and queso, the two things you notoriously have to pay extra for. They were also out of chips. How in the year of our lord 2025 does a chipotle run out of chips??
• CM

  Caitlyn Madison

  Oct 30, 2025
  1.0
  I waited 2 hours total in the drive through lane and 45 minutes at the window. The app said it would be ready at 7:40 and I didn’t leave the line with my food until 8:38. The same 2 people came up and asked the name in the order but that is all. People from a car that was 2 cars behind me went in to complain and wait for their order. They came back out with their food even though I had been waiting for a total of 45 minutes. I was missing 2 items from my order and my food was cold.
• CD

  Caleb Dunican

  Oct 30, 2025
  1.0
  Let me paint a picture of my experience at this establishment: The date is 10/30/2025 at approximately 6:35pm. My girlfriend and I have a craving for some Chipotle. We place an order to be ready at 6:50. (Remember this time. it is a surprise tool that will help us later.) Traveling there takes me roughly 15ish minutes so i am there around 6:55 and I am now in the "Chipotlane" as they call it. 15 minutes go by and the first car moves. I am behind 5 cars and I am boxed in. I have committed at this point, no turning back, another 10 minutes go by and another car move. Only 4 cars remain. I am now sitting in the "Chipotlane" for 25 minutes at this point. I am slightly annoyed but I know it is around dinner time and as someone who has worked fast food I know rushes can be a pain, so I am trying to be patient. 15 more minutes go by, it is now 7:35 and 2 more cars move rather quickly. 2 left. 10 minutes the last 2 cars have left and I am now at the window and I see why things are going so slowly. There is no one at the window. There is food PILED UP on the shelves. It had dawned on me that I had not actually seen anyone receive a bag of food from the window. I wait until around 7:50 to go inside, and what I see shocks me to my very core. There are 4 people total working in the "resturante" one of which who would not even go to check on the mobile orders saying he "was working over here" over here being at the in-"resturante" bowl/burrito building area. HE HAD NO LINE. I am trying to get the attention of someone to check on my order. However I am not alone in this. There are countless (like 4-5) people also trying to get the attention of the remaining staff, all of whom are working at the mobile order bowl/burrito area. I waited an ADDITIONAL 15 MINUTES before anyone even talked to me. They finally asked me the question I had been waiting to hear: "What's the order?" FINALLY. I say the name under the order and they make it in 2 minutes. ..... THAT WAS ALL THE TIME IT TOOK???? I was fuming walking out of there. By the time I left and was on the way home it was 8:18pm. I WAITED FOR 1 HOUR AND 45 MINUTES FOR AN ORDER THAT TOOK 2 MINUTES TO MAKE. The store was a mess, the manager was there rambling about how there were 2 no call no shows and was not even doing anything to make the situation better. My girlfriend and I explained that I had waited for 1 hour and 45 minutes to the chipotle customer "care" center and the best they could do? One free entre ..... This chain has gone so far downhill it is insane. This was without a doubt the worse experience I had ever had at ANY fast food chain, and I have been to Sonic. The food itself was fine, but the fact that they were not even checking the drive thru or trying to get everyone's order out was insane to me. TL:DR - Was in the drive thru for 1 hour and 15 minutes, then was inside for an additional 30 minutes and got mediocre food. The store was a mess and the staff incompetent. Sorry for any grammar issues, I am still mad writing this. DO NOT COME HERE.
• MR

  Matt R

  Oct 30, 2025
  1.0
  We have used this Chipotle for drive up pickup quite a bit, but the wait times have been getting longer randomly. A record today by my wife who was stuck in the car line for more than a whole hour waiting to just pickup an order that the app said was ready. This is not an exaggeration. This Chipotle needs some major process changes. They need to shut off their online ordering if they can't keep up with basic pickup service. People have lives and use this to save time not loose it and add stress to their lives.

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