Dunkin'

3.9
250 reviews
Decked Out Lattes
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Business Details

25609 Union Turnpike, Glen Oaks, NY
11004, United States
(718) 343-3611
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Glen Oaks, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
25609 Union Turnpike, Glen Oaks, NY
11004, United States

Hours

Reviews

3.9
250 reviews
5 stars
124
4 stars
52
3 stars
29
2 stars
8
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and frequent order mistakes.

Food Quality

Numerous reviews mentioned stale donuts and poorly prepared food items, leading to dissatisfaction.

Cleanliness

Several customers noted cleanliness issues, particularly in the restroom and dining areas.

Staffing Issues

A common theme was the location being understaffed, resulting in long wait times and slow service.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good coffee, highlighting a few positive interactions.
  • AW
    Adriana Walsh
    Nov 14, 2025
    3.0
    Noticed when its busy, they get confused with your order.
  • VP
    Varshi Pharm
    Sep 7, 2025
    1.0
    This Dunkin’ needs serious improvement in staff professionalism and customer service. I came in for a hot coffee, and they handed me an iced one instead. When I politely asked for it to be corrected, the employee refused and insisted I take the iced coffee because it was “already made.” Rather than acknowledging the mistake and fixing it, she became defensive. What made the situation even worse was that she began speaking negatively about me in another language—unaware that I actually understood every word. I calmly let her know that I did, in fact, understand what she was saying. The receipt clearly showed I had ordered a hot coffee, so the mistake was entirely on their end, yet I was treated as if I was the problem. Instead of escalating further, I chose to leave without my coffee. It’s unacceptable to be treated with such disrespect, especially over something so simple to fix. To make matters worse, none of the employees wear name tags, so there's no accountability. I will not be returning to this location and will be warning others to avoid it as well. There are plenty of places where you can start your day without being mistreated or disrespected.
  • SS
    S S
    Aug 1, 2025
    1.0
    Donuts at this location are stale. Not edible. Wondering if they just kept their stock from yesterday and beyond. Too far for me to take it back to them to complain. Be warned about the stale donuts. I bought three different kinds and they are all stale. Very saddened as I looked forward to a soft squishy donut
  • VK
    Vanessa Kirk
    Jul 22, 2025
    1.0
    They ALWAYS get the orders wrong and they are super slow. It took them 10 minutes to make one iced coffee and the customer service is disgusting and unprofessional
  • JJ
    Jae Jose
    Jul 11, 2025
    4.0
    Quick bite and drink to go
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Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Glen Oaks, NY?

Dunkin' in Glen Oaks, NY is open Monday through Sunday from 5:00 AM to 9:00 PM, except Saturdays when it opens at 5:30 AM.

What types of meals does Dunkin' serve?

Dunkin' serves breakfast, lunch, and brunch.