Wendy's

3.7
1050 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
481 Hamilton Street, Geneva, NY
14456, United States

Hours

Reviews

3.7
1,050 reviews
5 stars
407
4 stars
269
3 stars
179
2 stars
75
1 star
120

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food freshness and flavor, with some describing items as cold, stale, or poorly prepared.

Service Speed

Numerous reviews highlighted slow service, particularly in the drive-thru, with long wait times and disorganized order fulfillment.

Cleanliness

Several customers noted unsanitary conditions, including dirty floors and bathrooms, which detracted from their dining experience.

Customer Service

Feedback on customer service was mixed; while some employees were praised for being friendly, others were described as rude or unhelpful.

Order Accuracy

Multiple reviews mentioned frequent mistakes with orders, including missing items and incorrect modifications.
  • BC
    Brady Crooks
    Nov 8, 2025
    3.0
    Flame broiled!
  • EN
    Ellie Woods (Navirecomsquad)
    Oct 29, 2025
    1.0
    Sat in drive thru for 20 minutes waiting on our mobile order while two workers stood and talked.
  • KS
    Keva S.
    Oct 19, 2025
    5.0
    To eat supper. I ordered a spicy chicken sandwich combo and a small frosty. The sandwich was delicious. The frosty was delicious. The Wednesday one was the best! The service was fast. Seating areas varied, with a lot of room. The price was reasonable. I've been using the Wendy's app and it definitely allows you to earn rewards and savings each and entry time you go.
  • DL
    Dave L
    Oct 6, 2025
    5.0
    Great service and very friendly employees! Our order was big and completely accurate! Fantastic job!
  • WS
    William Smith
    Sep 24, 2025
    2.0
    Always ask for a receipt, it's very likely they will get your order wrong as they have mine on several occasions now, but I never am asked for a receipt or given one. And my lunch break is always half over by the time I'm pulling away and realizing my order is wrong. They have charged me for a bacon baconator combo three times but only gave me a Jr burger one time and a double cheeseburger the other two times, and twice they've missed the "without mayo"

Frequently Asked Questions About Wendy's

Is 564 Geneva, Ny Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.