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Wendy's

3.7
(1059 reviews)

Business Details

481 Hamilton Street, Geneva, NY
14456, United States
(315) 789-2463

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
481 Hamilton Street, Geneva, NY
14456, United States

Hours

Reviews

3.7
1,059 reviews
5 stars
411
4 stars
272
3 stars
179
2 stars
75
1 star
122

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and disorganized staff, leading to frustration.

Food Quality

Many reviews mentioned cold or stale food, with several customers expressing disappointment in the freshness and taste of their meals.

Cleanliness

Numerous complaints highlighted unsanitary conditions, including dirty floors and unkempt dining areas.

Staff Attitude

Mixed feedback on staff demeanor, with some praising friendly service while others reported rudeness and unprofessional behavior.

Management Concerns

Several reviews pointed to poor management practices, including understaffing and lack of support for new employees.
  • RK
    Roe Knepp
    Dec 27, 2025
    5.0
    I take my son to eat there every weekend he loves there chicken nuggets. Tony always makes sure his chicken nuggets are hot and fresh!! My son looks forward going on the weekends he is always satisfied because of Tony. He is a very kind and pleasant young man. Thank you so much Tony for being so generous!! My son appreciates you!!
  • JB
    Jay B.
    Dec 17, 2025
    5.0
    I've only been to this location for breakfast lately, and it has been great! Very friendly service and the food is very good.
  • CC
    Courtney Colaa
    Dec 2, 2025
    1.0
    For starters, the food is ALWAYS cold. And if you ask for something cooked fresh, they catch an attitude like you’re inconveniencing them. Ask for the manager or GM and it gets even worse. They hired someone, told them they were “overqualified,” promised them a position, and when they called back to follow up, the GM got nasty and blamed everything on her DM “Brittany.” Come to find out, they didn’t give the job because the employees said they just didn’t like the person… as a person. 😂🤣 Unprofessional is an understatement. What a joke.
  • BC
    Brady Crooks
    Nov 8, 2025
    3.0
    Flame broiled!
  • EN
    Ellie Woods (Navirecomsquad)
    Oct 29, 2025
    1.0
    Sat in drive thru for 20 minutes waiting on our mobile order while two workers stood and talked.

Frequently Asked Questions About Wendy's

What are the operating hours for Wendy's drive-through at 481 Hamilton Street, Geneva, NY?

The drive-through is open daily from 6:30 AM to midnight.

Does Wendy's at 481 Hamilton Street offer breakfast options?

Yes, this Wendy's location serves breakfast, including combos, croissant, biscuit and classic sandwiches, coffee, and sides.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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