Dunkin'

3.9
775 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Geneva, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
477 Hamilton St, Geneva, NY
14456, United States

Hours

Reviews

3.9
775 reviews
5 stars
384
4 stars
159
3 stars
91
2 stars
54
1 star
87

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times, particularly in the drive-thru, with some experiences exceeding 30 minutes.

Staff Performance

While some employees were praised for their friendliness and efficiency, many reviews highlighted a lack of training and organization among the staff.

Product Quality

The quality of food and drinks was inconsistent, with complaints about stale items and incorrect orders, though some customers still enjoyed the coffee.

Management Issues

Several reviews pointed to poor management and operational inefficiencies, suggesting that the location is understaffed and disorganized.

Cleanliness

Multiple customers noted that the location was often dirty, with unclean tables and counters, indicating a need for better maintenance.
  • AS
    A Squad
    Nov 11, 2025
    2.0
    I placed a mobile order at 9:15 and did not get my food and drink until 9:55. It was not that busy many people who placed orders WAY after me got their food before me.
  • EY
    eileen young
    Oct 25, 2025
    1.0
    As a Dasher I have to say I know going in it will be excruciating to wait..hopefully my customers waiting know it may not be a timely delivery
  • DK
    Douglas Kucmerowski
    Oct 16, 2025
    5.0
    Dunkin is always good, and this trip was for a Box of Joe & Box of Munchkins. First time at this location and was surprised at how busy it was, both inside & at the drive-thru. Of course the staff at Dunkin handled it all, even with a smaller selection of donut holes to work with. You cant go wrong with a coffee & donut
  • RP
    Rachel Peck
    Oct 10, 2025
    1.0
    30 minutes in the drive through is ridiculous for coffee, I mean come on! Everyone acts like it’s their first day, hands in pockets walking around aimlessly. Yikes. Geneva constantly reminds me why I just drive to Canandaigua.
  • CD
    Charles Dailey
    Oct 1, 2025
    1.0
    *1/5 stars - A CRIME SCENE AT DUNKIN'* I just witnessed a heinous act of bagel betrayal at the local Dunkin' Donuts. They served me a bagel so cold, I'm pretty sure it was thawed in the parking lot. The "generous" schmear of cream cheese? More like a sad, apologetic whisper of cream cheese. I'm talking a microscopic layer - the kind of spread a mouse would use to signal for help. Dunkin', what happened to the good ol' days when a bagel and cream cheese meant something? Since when did you trade Cold Hard Cash for a Cold Hard Bagel. Shame on you Geneva Dunkin.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Geneva, NY?

Dunkin' in Geneva, NY is open Monday through Friday from 4:30 AM to 8:30 PM, Saturday from 5:00 AM to 8:30 PM, and Sunday from 5:00 AM to 8:30 PM.

Does this Dunkin' location offer drive-thru service?

Yes, this Dunkin' location in Geneva, NY offers a drive-thru service for convenient pickup.