Multiple customers reported long wait times and poor service, with some experiencing complete neglect from staff.
Food Quality
While many praised the food as delicious, there were complaints about inconsistency, including blandness and overcooked dishes.
Atmosphere
The restaurant has a vibrant atmosphere that many enjoyed, but some found it too noisy for comfortable dining.
Event Hosting
Several reviews highlighted successful events hosted at the restaurant, noting attentive service and good food for special occasions.
JS
John Arvin Sebastian
4 days ago
5.0
We went on Friday 2/20 originally for a nice, quiet dinner. We got to the restaurant around 10:30p to booming not realizing that it was late night hours and the main kitchen was closed.
We still stayed for the late night menu for some drinks, a meet/cheese board & a pizza which were good. One of the selling points that got us to stay was the random DJ that had everyone from our side of the restaurant vibing to his mixing. If any of the staff from Novita reads this, can you respond with the name of the DJ that was playing that Friday 2/20? he was really good hahahaha
GR
George Panagopoulos at Douglas Elliman Realestate
Feb 12, 2026
4.0
We went to Novitá in Garden City for date night and had a really nice experience overall. The baked clams were okay and the meatballs were good but not amazing, while the pappardelle with lobster and the pan-seared scallops specials were both solid dishes with quality ingredients and beautiful presentation. The service was attentive and professional, and the modern Italian atmosphere makes Novitá a great spot in Garden City for a date night or special evening out.
RS
Rino Schiano
Feb 2, 2026
3.0
We were greeted very professionally upon arrival. We ordered several appetizers, including the salumi. It was surprising that no bread was initially offered to accompany it; however, the server was very nice and went to the kitchen to find some for us.
For entrées, I ordered both the seafood pasta with black linguine and the ragu pasta. Both dishes arrived very quickly. (most likely pre cooked)The seafood pasta was cooked properly, but the other components lacked seasoning, and the octopus was tough.
⸻
MJ
Molly Jagat
Jan 19, 2026
1.0
Completely disappointed with the experience. Arrived under a reservation and after being seated for 10 minutes decided to flag down a waiter and see if we could order. The waiter did not say a word and walked away. We waited another 10 minutes and every waiter in the establishment walked past us without saying a word. The only thing we got to eat since no one ever came to take our order, was the table-side bread, which was stale. I do not recommend if you care about the service you’re receiving. At least we didn’t waste a dollar here.
NN
nicholos
Jan 19, 2026
1.0
Genuinely appalled by the lack of service we received visiting this restaurant. I made a reservation for two a few days before, called to confirm that we would be there (albeit running a bit late) and upon being seated, we were never served whatsoever until we had to get up and leave. When I say “served”, I mean not one waiter came to our table for over 25 minutes. I attempted to flag down a waiter, another waiter was putting out candles, and I even asked a waiter if we could order and he did not acknowledge me. He just walked away from me without saying a word, and no one ever came to take our order even after I explicitly asked. The restaurant was fairly empty, I must have seen four different waiters pass my table and make eye contact and still leave us be. Two waiters even walked to the bar and began checking the NFL game out while we were still waiting to be spoken to by anyone in the establishment.
If you check my profile, you will see I do not write many reviews, and I really don’t care to make a deal of something small. However, 25 minutes and a request to be served that is followed by absolutely nothing is honestly disrespectful in a way that has both of us feeling alienated, especially as POC. I’m not sure how a restaurant could ever explain such service, but I would highly recommend finding another place to eat if you’re considering coming here, unless you are in the mood to advocate for yourself just to get some appetizers.
REPLY TO OWNER: No customer would ever be able to flag down a manager if they cannot even get a waiter to speak to them or dignify them with a response. The automated message to these reviews speaks volumes.
Novitá is located at 860 Franklin Avenue, Garden City, NY 11530, USA.
What are the opening hours of Novitá during weekdays?
From Monday to Tuesday, Novitá is open from 12:00 PM to 9:00 PM; Wednesday from 12:00 PM to 10:00 PM; and Thursday from 12:00 PM to 11:00 PM.
What are Novitá’s weekend hours?
On Fridays and Saturdays, Novitá is open from 12:00 PM to midnight, and on Sundays from 11:00 AM to 9:00 PM.
What type of cuisine does Novitá serve?
Novitá is an Italian restaurant.
How can I contact Novitá for reservations or inquiries?
You can contact Novitá by phone at +1 516-739-7660 or visit their website at https://www.novitany.com.
Which nearby places can I visit before or after dining at Novitá?
Nearby places include Waterzooi Belgian Bistro & Oyster Bar for Belgian and French cuisine, Kings Food Markets for groceries, and Revol Restaurant & Bar for American dining and drinks.
Are there places nearby Novitá where I can enjoy nightlife or drinks?
Yes, nearby spots for nightlife and drinks include Muse Paintbar - Garden City, Sparrow Kitchen & Cocktails, and the nearby Novita wine bar and bar.
Is there a supermarket close to Novitá for grocery needs?
Kings Food Markets is a nearby supermarket and grocery store located close to Novitá.
Can I find jewelry stores near Novitá?
Yes, HL Gross & Bro Jewelers and H.L. Gross & Bro. Jewelers are nearby jewelry stores offering jewelry, gifts, and watches.
Are there any legal or financial service providers near Novitá?
Yes, nearby legal and financial service providers include Law Offices of Alan J. Schwartz, Morgan Stanley Financial Advisors, and several other financial professionals.
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