Wendy's

3.9
899 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
310 S 2nd St, Fulton, NY
13069, United States

Hours

Reviews

3.9
899 reviews
5 stars
376
4 stars
249
3 stars
137
2 stars
48
1 star
89

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, with long wait times in both drive-thru and dining areas.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Customer Service

Numerous complaints about rude and inattentive staff, contributing to a negative dining experience.

Food Quality

Mixed feedback on food quality; while some enjoyed the taste, others received cold or improperly prepared items.

Management Issues

Concerns about poor management practices, including understaffing and lack of organization, were noted by several customers.
  • A1
    Animal critter 101
    Nov 8, 2025
    2.0
    went there today i was craving fries and ketchup. go to the speaker all was okay the person didn't sound happy to be there sounded like a robot every-time she asked if that was it . got to the food window. no greeting ,didn't tell me my total . Wendy's always has people wait forever people always seem to be rude there . the fries sucked today but the sandwich was good and ketchup was amazing thanks ! my host was healy . 🙂
  • RB
    Rebecca Beatty
    Nov 7, 2025
    5.0
    I am a dasher, these other ones put all the drinks on the counter wasn't in a carrier. So I grabbed a carrier and I was wiping up all the soda that was overflowing the top of one of the sodas, Natalie, she goes all out shows great customer service by handing me another sticker and gave me a bigger bad to put everything in. Thank you Natalie you didnt go unnoticed
  • KS
    Keisha Sweeting
    Oct 29, 2025
    1.0
    Sat in the drive thru being ignored for 20 minutes after being told it would be “a few minutes.” We only didn’t leave because we had placed a mobile order.
  • HC
    Hannah Caltabiano
    Oct 26, 2025
    1.0
    Went to Wendy’s and ordered a cheesy cheddar burger. What we got was not our order. They gave us a frozen hamburger patty and it was awful. I don’t recommend going here. The person that took my order was rude and incredibly unprofessional. Please fix this immediately. Wendy’s you need to be shut down.
  • EP
    Eli Parish
    Oct 11, 2025
    1.0
    If I could give zero stars I would. Was in there a little after 6 pm on 10/11/25, waited 30 minutes on a kiosk order (no receipt given) Watched numerous people end up leaving. The staff was incredibly rude and inattentive to the line at the register. I ended up leaving without even getting a refund as I couldn't even get anyone's attention long enough to do THAT. Will never be going back there.

Frequently Asked Questions About Wendy's

Is Fulton Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.