Stop & Shop

4.2
1624 reviews

About

Grocery Store
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.

Location

Stop & Shop
460 Franklin Ave, Franklin Square, NY
11010, United States

Hours

Reviews

4.2
1,624 reviews
5 stars
823
4 stars
478
3 stars
185
2 stars
55
1 star
83

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers reported issues with cleanliness, particularly in the bathrooms and produce sections.

Customer Service

Mixed feedback on customer service; some employees were praised for being helpful, while others were criticized for rudeness and lack of assistance.

Product Availability

Customers appreciated the variety of products and frequent sales, but some noted issues with empty shelves and expired items.

Store Experience

Overall shopping experience varied; some customers enjoyed the atmosphere and layout, while others found it frustrating due to long lines and poor organization.

Pricing

Customers generally found prices to be competitive, especially during sales, but some expressed concerns about rising costs.
  • LG
    len gold
    Nov 2, 2025
    5.0
    I come here often because I check the sale sheets and there are always items that are a good buy at a sales price. Particularly I check the meat aisle because often some of the pork products are at a reduced price and that's a great savings. They also have a rack near the bathroom area that has items that are reduced for a quick sale. It's not fruit or anything perishable but items that are boxed and maybe a dent or so in the box but always a good buy Depending if you find something that you are looking for.
  • DB
    David Brooks
    Nov 1, 2025
    1.0
    I was there today very unclean. My order online today will be my last. The health dept. needs to visit this place.
  • NU
    Neima Ullah
    Oct 28, 2025
    1.0
    Late with delivery and pickup. Lied to customer service saying my pickup order would be ready in 10 minutes. I came here just to have to sit in my car and call customer service again. Decided to cancel
  • MF
    Michael Franzese
    Oct 14, 2025
    1.0
    Might possibly be the worst market in Nassau County. Dirty, empty shelves, employees are of no assistance whatsoever. I was looking for beef jerky for minimum 20 minutes. It's tucked in the "Healthy Snacks" section. I asked 4 employees to direct me, nobody had a clue. Get on line, a elderly woman missed a buy one get one, so had to wait for her to go and get one. Employee then missed the divider bar between orders, so then I had to wait for a void from a manager which took another 10 minutes. Finally told her that if she didn't immediately give me a void, I was leaving my groceries and walking out. AVOID AT ALL COSTS, unless you're unemployed with all the time in the world. Silver lining, if you are unemployed, come to this Stop and Shop. If you have a pulse, you'll be working in an hour. Basic information of the place that you will be working at is apparently not required. Free money!
  • KK
    katey
    Oct 12, 2025
    1.0
    came here at 9:40, over and HOUR before closing. and they had the automatic door locked and a barrier put infront of it so nobody could get into the store. i had to wait for people to leave through the exit so i could get in. obnoxious to try to shut down the store over and hour before they close.

Frequently Asked Questions About Stop & Shop

What are the operating hours of Stop & Shop in Franklin Square, NY?

Stop & Shop is open daily from 7:00 AM to 11:00 PM.

Does Stop & Shop offer delivery or pickup services?

Yes, Stop & Shop offers both delivery and pickup services for your convenience.