Charleys Cheesesteaks

3.3
85 reviews

About

Fast Food RestaurantCheesesteak Restaurant
Charleys Cheesesteaks made with only premium ingredients, like 100% USDA choice steak*, 100% all-white meat chicken, all-natural cheeses, and hand-cut vegetables always grilled-fresh-to-order. Try other fan-favorite items like hot gourmet fries, real fruit lemonades, and more.

Location

Charleys Cheesesteaks
10730A Enduring Freedom Dr, Fort Drum, NY
13602, United States

Hours

Reviews

2.9
40 reviews
5 stars
12
4 stars
5
3 stars
5
2 stars
3
1 star
15
  • DB
    Danielle Bonds
    Oct 26, 2025
    1.0
    15 to make only one sandwich with no one in line
  • ML
    Mitchell Liming
    Sep 24, 2025
    1.0
    While I was ordering a sub, I observed one of the workers handling cleaning and trash duties — including touching trash cans and cleaning surfaces — and then immediately proceeding to make my sub without washing their hands and then put gloves on. All this happened while the gentleman at the register watched. As a customer, I expect proper hygiene protocols to be followed, especially when it comes to food preparation. This experience left me feeling uncomfortable and concerned about food safety at this location. I’m sharing this feedback not to complain or for a free meal because I told them to refund me my money. I hope that this will be taken seriously and addressed through retraining or stronger enforcement of health and safety standards because our families and Soldiers deserve better than this.
  • WJ
    White876 Ja
    Sep 12, 2025
    1.0
    Price advertised for $6.99 and the drink cost more !
  • AM
    Austin J Malone
    Aug 20, 2025
    1.0
    Waited 20 minutes for this
  • MW
    Marcus Walker
    Aug 14, 2025
    3.0
    At 3:22 PM, I noticed that there is only one staff member taking orders and serving customers at the register, which raises significant concerns about food safety. This arrangement poses a high risk for cross-contamination; quite alarming, to say the least! The employee, a dedicated worker named Cassie, is managing the situation with remarkable determination. I want to acknowledge her hard work and strong work ethic. Despite the overwhelming demand and pressure, she is doing her best to complete orders as efficiently as possible. It’s clear that Cassie is committed to her job and demonstrates a commendable level of resilience. However, this staffing issue needs urgent attention. A lack of adequate personnel not only puts a strain on individual workers but also heightens the risk of safety violations that could affect customers. Addressing this situation should be a priority to ensure both employee welfare and customer safety. Cassie certainly deserves recognition for her efforts, along with a discussion about improving overall staffing levels to prevent similar issues in the future.

Frequently Asked Questions About Charleys Cheesesteaks

What are the regular opening hours of Charleys Cheesesteaks at Fort Drum?

Charleys Cheesesteaks is open Monday 11:00 AM - 7:00 PM, Wednesday to Friday 10:30 AM - 7:00 PM, Saturday 11:00 AM - 6:00 PM, and Sunday 11:00 AM - 5:00 PM. It is closed on Tuesday.

Does Charleys Cheesesteaks at Fort Drum offer delivery, drive-through, takeout, or pickup services?

Charleys Cheesesteaks at Fort Drum does not offer delivery, drive-through, takeout, or pickup services as these options are closed every day.