Dunkin'

3.8
211 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Forest Hills, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9712 Metropolitan Ave, Forest Hills, NY
11375, United States

Hours

Reviews

3.8
211 reviews
5 stars
99
4 stars
44
3 stars
27
2 stars
11
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some staff are praised for being friendly and efficient, while others are criticized for rudeness and poor training.

Food Quality

Several customers reported issues with food quality, including stale items and incorrect orders, while others enjoyed fresh and tasty options.

Cleanliness

The store is generally noted for being clean, although some reviews mention unsanitary practices.

Staff Training

There are concerns about staff training, with multiple reviews indicating that new employees struggle with order accuracy and customer service.

Speed of Service

Many customers appreciate the quick service, especially during busy hours, although some experienced delays.
  • RR
    Rod Rodriguez
    Oct 15, 2025
    1.0
    Am pisses 😤 I use my app and needed to scan . They rushed to take my money and didn't scan. Am upset whats the rush. Its happening in other location too
  • MA
    Mi Arti
    Sep 21, 2025
    1.0
    Нет туалета
  • ES
    eva s
    Sep 21, 2025
    1.0
    Just this morning I made a pick up order and was sold old, stale, moldy tasting munchkins. Disgusting. Discard old food!!!! Before you make someone sick !!!
  • BR
    Benny Roman
    Sep 11, 2025
    5.0
    This dunkin is one of the view that takes care of their customers really well. Im greeted everytime I come in there. And Poly always is great. She remembers my order n has it ready before I get to the register. The other workers are great as well
  • BG
    Bruce Grossman
    Sep 9, 2025
    5.0
    Each morning my visit is a positive experience. The store is a quick and reliable option for drinks and breakfast. Their coffee is always hot and high quality, and their food is prepared perfectly by the staff. Their prices are reasonable compared to other coffee chains. The morning staff especially Noor, Poly, and Sayeda always greet me with a smile. They work together and are well trained. They are very helpful and friendly not only with me, but all the customers. The store is very clean and always well stocked. Service is always quick and the food and donuts always fresh!

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' at 9712 Metropolitan Ave in Forest Hills, NY?

Dunkin' is open Monday through Friday from 5:00 AM to 9:30 PM, Saturday from 5:30 AM to 9:30 PM, and Sunday from 6:00 AM to 9:30 PM.

Can I order Dunkin' products for delivery or pickup at the Forest Hills location?

Yes, this Dunkin' location offers both delivery and curbside pickup services.