Dunkin'

3.6
260 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Forest Hills, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
10721 71st Ave, Forest Hills, NY
11375, United States

Hours

Reviews

3.6
260 reviews
5 stars
110
4 stars
50
3 stars
34
2 stars
12
1 star
54

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional staff, with many experiences of slow service and incorrect orders.

Food Freshness

Numerous reviews highlighted issues with stale and old food items, particularly donuts and pastries.

Positive Staff Interactions

Despite negative feedback, some customers praised specific staff members for their friendliness and efficiency.

Cleanliness Concerns

Several reviews mentioned unsanitary practices, including staff handling food after touching trash without changing gloves.

Overall Experience

While some customers enjoyed their visits, many expressed disappointment with the overall service and food quality.
  • KK
    Kimone
    Nov 7, 2025
    5.0
    My goal to stop for my matcha latte whether hot or cold. The customer service is warm n welcoming with lots of smile and appreciation.
  • CB
    carti da best
    Nov 5, 2025
    5.0
    the hijabi worker is so sweet and helpful, best customer service, very positive attitude made my day 🙂❤️
  • JJ
    Jonathan
    Oct 7, 2025
    5.0
    My sister and I have been to this place and that both of us got two hot chocolates, hashbrowns and a bagel with cream cheese. The food was wonderful, and the service was wonderful. The atmosphere was that there were people eating, drinking, talking in the store, it was busy, and people waiting in line.
  • SL
    Sam LeeIt
    Sep 15, 2025
    1.0
    The lady making my drink looked so miserable and was kind of rude. She rolled her eyes and did not answer at all when I’d say thank you. If you hate your job, just quit and find something else to do. Dont work at a dunkin and act like its an inconvenience when someone comes in to order something. Thats what your job is literally for!! Also, I asked if I can have a pumpkin donut (I clearly saw multiple pumpkin donuts on the top tray) and she looked and said “we dont have anymore.” Im kind of glad she didnt give me my pumpkin donut I asked for based on these reviews of moldy food touched by gloves that clean the garbage as well. Thanks for that I guess!
  • JD
    Jermaine Donaldson
    Sep 10, 2025
    1.0
    The donuts are dry and stale. Never fresh

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Forest Hills, NY?

Dunkin' in Forest Hills is open daily from 5:00 AM to 10:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, they offer both delivery and curbside pickup services.