Dunkin'

3.6
262 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Forest Hills, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
10721 71st Ave, Forest Hills, NY
11375, United States

Hours

Reviews

3.6
262 reviews
5 stars
111
4 stars
50
3 stars
34
2 stars
13
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some staff are praised for being friendly and attentive, while others are reported as rude and unprofessional.

Food Quality

Many customers complained about stale and poorly prepared food items, including donuts and sandwiches, while others noted improvements in coffee quality.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly regarding food handling and cleanliness of the establishment.

Speed of Service

Customers frequently reported slow service, especially during busy times, leading to frustration.
  • MN
    Mishoni Newland
    3 days ago
    1.0
    The photos speak for itself. This is how I collected the drink, can only imagine what is inside
  • RR
    Robyn Rodriguez
    Dec 15, 2025
    5.0
    i only come in the morning 5:30am coffee always good and fresh every-time i come in the afternoon my coffee taste gross
  • MT
    marc terrero
    Nov 25, 2025
    2.0
    uh i’m not one to really review places but this has kind of been keeping me up, it’s just i went there after a long day of school with my girlfriend and we ordered our food it was all okay until they handed me my food, now personally i get the sausage egg and cheese with NO EGG and i make sure to specify that and im pretty sure the lady at the counter even re affirmed it saying “no egg?” so i thought i was good until they handed me a sandwhich with egg, i asked them why they did it and told them that i ordered it without egg. they asked me if i could just take it off and i was like.. “uhm okay sure” so i sat back down and just kinda took it out and i then realized there was NO CHEESE like one mistake i understand but come on dude, so i went back up and asked if the girl if she could remake it for me and she was like “let me put on a slice of cheese and reheat it” even though deeply inside of me i wanted her to remake the food. i guess she can’t read my mind and i didn’t really care afterwards when i sat back down with my girlfriend to eat i was then told by another like random staff member that “we had to move” because she was sweeping and i just think that’s so rude, you can’t stop someone in the middle of their meal and ask them to move just so you can finish faster, and it doesn’t make sense anyway, she moved us to a part she had JUST cleaned so wouldnt we just be dirtying the part she just cleaned with things like crumbs and stuff. it also just kinda feels like a weird environment, like there’s not a word to put on it maybe dull? or dim? that’s how i felt personally. anyways i thought it was a weird experience the food was okay but because of the thing i just explained ill give it only 2 stars i think they should work on attentiveness to customers
  • KK
    Kimone
    Nov 7, 2025
    5.0
    My goal to stop for my matcha latte whether hot or cold. The customer service is warm n welcoming with lots of smile and appreciation.
  • CB
    carti da best
    Nov 5, 2025
    5.0
    the hijabi worker is so sweet and helpful, best customer service, very positive attitude made my day 🙂❤️

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Forest Hills, NY?

Dunkin' in Forest Hills is open daily from 5:00 AM to 10:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, they offer both delivery and curbside pickup services.