Dunkin'

3.5
227 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Florida, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
158 N. Main St, Florida, NY
10921, United States

Hours

Reviews

3.5
227 reviews
5 stars
100
4 stars
39
3 stars
25
2 stars
9
1 star
54

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, incorrect orders, and rude staff interactions, leading to a negative perception of overall service.

Product Consistency

Many reviews highlighted issues with food and drink quality, including incorrect orders, burnt coffee, and unsatisfactory food items.

Staff Attitude

While some customers praised friendly and attentive staff, others experienced rudeness and lack of professionalism, indicating inconsistency in employee behavior.

Cleanliness and Environment

The cleanliness of the location received mixed feedback, with some customers noting clean restrooms and a pleasant atmosphere, while others reported poor conditions.

Drive-Thru Experience

The drive-thru was noted as busy and often slow, with some customers expressing frustration over long wait times and order mix-ups.
  • JP
    Jennifer Pasquariello
    Nov 4, 2025
    1.0
    I normally like this Dunkin’, but lately I’ve been really disappointed — and this last visit was just frustrating. I placed my order on the app and went through the drive-thru, only to be told they were out of the donuts I ordered. I said no problem, just refund me, but they insisted they couldn’t because it was an app order. I explained it can be done (since it has before), but they got rude and said it was “above their pay grade.” They called the supervisor on the phone, and she confirmed it can be done. The woman at the window was still nasty, and to top it off, the drinks were awful.
  • BS
    Brooke S
    Oct 1, 2025
    1.0
    Celina- the attendant at the drive through has one of the biggest unwarranted attitudes I’ve ever experienced. She’s rude, condescending, and someone who lacks interpersonal skills on that level shouldn’t be interscting with the public. I’ll now avoid this dunkin at all costs.
  • FY
    Fatma Yildiz
    Jul 28, 2025
    5.0
    I usely go to Dunkins. This one specifically, the I tried was avacado toast and came with egg but I told the person to give me with scrambled eggs. I did not like the taste at all.
  • SM
    Sandra M
    Jul 7, 2025
    1.0
    Apparently, the employees can't be bothered placing orders. Rude. Hanging out and obnoxious. Then I checked the box when we got home and had no variety for the munchkins all the same.
  • DD
    Dave Dross
    Jul 4, 2025
    4.0
    Got coffee at drive thru. Everything was right, as ordered.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Florida, NY?

Dunkin' in Florida, NY is open Monday through Friday from 4:30 AM to 9:00 PM, and on Saturday and Sunday from 5:00 AM to 9:00 PM.

Does Dunkin' in Florida, NY offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for customer convenience.