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Dunkin'

3.5
(234 reviews)

Business Details

158 N. Main St, Florida, NY
10921, United States
(845) 651-9800
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Florida, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
158 N. Main St, Florida, NY
10921, United States

Hours

Reviews

3.5
234 reviews
5 stars
102
4 stars
40
3 stars
26
2 stars
9
1 star
57

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and poor quality of food and drinks.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others noted rudeness and incompetence.

Speed of Service

The drive-thru and in-store service were often criticized for being slow, with long wait times reported.

Cleanliness and Environment

Some reviews highlighted cleanliness and a pleasant atmosphere, while others mentioned issues with noise and store layout.

Product Quality

Several customers expressed dissatisfaction with the quality of coffee and food items, citing burnt coffee and cold food.
  • GD
    Grenm Da
    Feb 7, 2026
    1.0
    Coffee was warm not hot
  • JJ
    Johnathan
    Jan 24, 2026
    1.0
    I've gave this location multiple opportunities to make a decent coffee and they can't complete the task. I have to travel to Chester NY Dunkin because Florida NY Dunkin is Horrible. The coffee taste nothing like what you ordered and the coffee always has a burnt taste. I have thrown away many drinks with just taking a sip of the coffee, because its disgusting. Also, they blast the music in the store and you can't talk on the phone or have a conversation with someone next to you without rasing your tone. I will never go back, I will just continue my business at Chester Dunkin or Starbucks in Goshen NY.
  • JD
    johnathan DeMarino
    Dec 16, 2025
    5.0
    Very good as usual
  • CV
    Cathy Vasta
    Dec 8, 2025
    1.0
    The tea I ordered today with just milk definitely had a lot of sugar in it. Every time I go to this DD my Oder is not correct. The wake up wraps were so greasy just egg and cheese I’ve never seen that before from any other DD. The previous time at this location my coffee tasted like tea and coffee. It was disgusting. Staff does not have a clue to what’s going on. The drive thru takes forever bc cars in front of you look like they have a problem with their order. I have to remember not to use this DD again. It’s a waste of money. They need competent employees that can get an order right and can smile and be pleasant to customers.
  • JP
    Jennifer Pasquariello
    Nov 4, 2025
    1.0
    I normally like this Dunkin’, but lately I’ve been really disappointed — and this last visit was just frustrating. I placed my order on the app and went through the drive-thru, only to be told they were out of the donuts I ordered. I said no problem, just refund me, but they insisted they couldn’t because it was an app order. I explained it can be done (since it has before), but they got rude and said it was “above their pay grade.” They called the supervisor on the phone, and she confirmed it can be done. The woman at the window was still nasty, and to top it off, the drinks were awful.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Florida, NY?

Dunkin' in Florida, NY is open Monday through Friday from 4:30 AM to 9:00 PM, and on Saturday and Sunday from 5:00 AM to 9:00 PM.

Does Dunkin' in Florida, NY offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for customer convenience.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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