Dunkin'

3.5
231 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Florida, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
158 N. Main St, Florida, NY
10921, United States

Hours

Reviews

3.5
231 reviews
5 stars
102
4 stars
39
3 stars
26
2 stars
9
1 star
55

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Service Speed

Customers experienced long wait times, particularly in the drive-thru, with some noting slow service despite low customer volume.

Staff Attitude

Feedback highlighted a mix of friendly and rude staff interactions, with some customers praising helpful employees while others reported negative experiences.

Product Quality

Several reviews mentioned dissatisfaction with the quality of food and drinks, including cold items and poorly made beverages.

Cleanliness

Some customers appreciated the cleanliness of the location, while others noted issues with food quality and preparation.
  • CV
    Cathy Vasta
    Dec 8, 2025
    1.0
    The tea I ordered today with just milk definitely had a lot of sugar in it. Every time I go to this DD my Oder is not correct. The wake up wraps were so greasy just egg and cheese I’ve never seen that before from any other DD. The previous time at this location my coffee tasted like tea and coffee. It was disgusting. Staff does not have a clue to what’s going on. The drive thru takes forever bc cars in front of you look like they have a problem with their order. I have to remember not to use this DD again. It’s a waste of money. They need competent employees that can get an order right and can smile and be pleasant to customers.
  • JP
    Jennifer Pasquariello
    Nov 4, 2025
    1.0
    I normally like this Dunkin’, but lately I’ve been really disappointed — and this last visit was just frustrating. I placed my order on the app and went through the drive-thru, only to be told they were out of the donuts I ordered. I said no problem, just refund me, but they insisted they couldn’t because it was an app order. I explained it can be done (since it has before), but they got rude and said it was “above their pay grade.” They called the supervisor on the phone, and she confirmed it can be done. The woman at the window was still nasty, and to top it off, the drinks were awful.
  • BS
    Brooke S
    Oct 1, 2025
    1.0
    Celina- the attendant at the drive through has one of the biggest unwarranted attitudes I’ve ever experienced. She’s rude, condescending, and someone who lacks interpersonal skills on that level shouldn’t be interscting with the public. I’ll now avoid this dunkin at all costs.
  • FY
    Fatma Yildiz
    Jul 28, 2025
    5.0
    I usely go to Dunkins. This one specifically, the I tried was avacado toast and came with egg but I told the person to give me with scrambled eggs. I did not like the taste at all.
  • TR
    Timothy Ryerson
    Jul 27, 2023
    1.0
    This Dunkin’ Donuts is still the same as before. They claimed to have remodeled it and “trained” staff, but the staff did do whatever they want. They don’t get orders right and the drinks taste horrible

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Florida, NY?

Dunkin' in Florida, NY is open Monday through Friday from 4:30 AM to 9:00 PM, and on Saturday and Sunday from 5:00 AM to 9:00 PM.

Does Dunkin' in Florida, NY offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services for customer convenience.