Wendy's

3.3
617 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
557 Moseley Road, Fairport, NY
14450, United States

Hours

Reviews

3.3
617 reviews
5 stars
195
4 stars
140
3 stars
93
2 stars
52
1 star
137

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff interactions.

Food Quality

Many reviews mentioned cold, stale, or improperly prepared food, with some customers expressing disappointment in the overall quality.

Cleanliness

Numerous reviews highlighted unsanitary conditions in the restaurant, including dirty floors, unpleasant odors, and unclean bathrooms.

Operational Problems

Customers noted issues with the drive-thru and dining room operations, including locked doors, limited service hours, and understaffing.
  • MM
    Michele McGinn
    5 days ago
    1.0
    Waited 30 minutes. So much for fast food. Truly miserable.
  • DR
    Doug Rabjohns
    Dec 24, 2025
    2.0
    Drive thru speaker not working and staff unwilling to reconcile. Rude windows cashier.
  • BB
    Belinda Ball
    Dec 18, 2025
    5.0
    Sandwiches were really good, haven't had a sandwich from Wendy's in a while cause the ones around us are horrible. Gave napkins in bag which is a rarity
  • KC
    Kristina Corey
    Dec 16, 2025
    1.0
    i just went through drive thru at this wendy’s. i got 3 things of food and 2 drinks for $30. I noticed he was handing me a medium when i ordered large and then claimed he had no large and i said ok well it is coke zero and he claims they don’t sell it but my bf gets it everytime because of his diabetes. i live 5 mins away and i got home to realize all of my food was cold like ice cold. my food should still be at least room temp by the time im home. the guy i ordered from had hickeys all over his neck and was barely even talking to me. Apparently the diet coke tastes like carbonated water and has no taste. If you guys want wendy’s don’t go here go to MCDONALDS!
  • DK
    Dan King
    Dec 3, 2025
    1.0
    Can only order at window. Cash only and employees aren’t ringing it up and putting the money straight in their pockets. Should look into that

Frequently Asked Questions About Wendy's

Is 563 Perinton Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is this Wendy's location in Fairport, NY open?

Yes, the Wendy's at 557 Moseley Road in Fairport, NY is currently open.