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Wendy's

3.3
(620 reviews)

Business Details

557 Moseley Road, Fairport, NY
14450, United States
(585) 425-7657

About

Fast Food RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
557 Moseley Road, Fairport, NY
14450, United States

Hours

Reviews

3.3
620 reviews
5 stars
196
4 stars
142
3 stars
93
2 stars
52
1 star
137

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, incorrect orders, and long wait times, particularly in the drive-thru.

Cleanliness

The restaurant was frequently described as dirty and in need of deep cleaning, with complaints about foul odors and unsanitary conditions.

Food Quality

Many reviews mentioned cold or stale food, incorrect orders, and overall dissatisfaction with the quality of the meals.

Operational Problems

Customers noted issues with the drive-thru being slow, staff shortages, and the dining area often being closed.
  • KO
    K OBR
    Feb 19, 2026
    4.0
    We've been binging on salad lately and Wendy's Parm Caesar is our go to. Lots of salad and fixings to make us happy. See you soon!❤️
  • BC
    Ben Cwiklinski
    Feb 14, 2026
    1.0
    Employee at the drive thru was extremely rude. Ordered online and put "no ice" for the coke, it had extra ice and tasted like sparkling water. Bacon was hard as a rock. Stay away from this location
  • AL
    Amy Labombard
    Jan 20, 2026
    1.0
    Double and triple check your orders I got home I had ordered 2 baconator meals for my sons and got 2 single hamburgers instead waste of money and when I tried to call I just got a busy signal! This location has gone down hill fast!!
  • DR
    Doug Rabjohns
    Dec 24, 2025
    2.0
    Drive thru speaker not working and staff unwilling to reconcile. Rude windows cashier.
  • KC
    Kristina Corey
    Dec 16, 2025
    1.0
    i just went through drive thru at this wendy’s. i got 3 things of food and 2 drinks for $30. I noticed he was handing me a medium when i ordered large and then claimed he had no large and i said ok well it is coke zero and he claims they don’t sell it but my bf gets it everytime because of his diabetes. i live 5 mins away and i got home to realize all of my food was cold like ice cold. my food should still be at least room temp by the time im home. the guy i ordered from had hickeys all over his neck and was barely even talking to me. Apparently the diet coke tastes like carbonated water and has no taste. If you guys want wendy’s don’t go here go to MCDONALDS!

Frequently Asked Questions About Wendy's

Is this Wendy's location in Fairport, NY open?

Yes, the Wendy's at 557 Moseley Road in Fairport, NY is currently open.

What are the operating hours for the drive-thru at this Wendy's?

The drive-thru is open every day from 9:00 AM to midnight.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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