Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported long wait times, incorrect orders, and rude staff interactions.
Food Quality
Many reviews mentioned cold, stale, or improperly prepared food, with some customers expressing disappointment in the overall quality.
Cleanliness
Numerous reviews highlighted unsanitary conditions in the restaurant, including dirty floors, unpleasant odors, and unclean bathrooms.
Operational Problems
Customers noted issues with the drive-thru and dining room operations, including locked doors, limited service hours, and understaffing.
MM
Michele McGinn
5 days ago
1.0
Waited 30 minutes. So much for fast food. Truly miserable.
DR
Doug Rabjohns
Dec 24, 2025
2.0
Drive thru speaker not working and staff unwilling to reconcile. Rude windows cashier.
BB
Belinda Ball
Dec 18, 2025
5.0
Sandwiches were really good, haven't had a sandwich from Wendy's in a while cause the ones around us are horrible. Gave napkins in bag which is a rarity
KC
Kristina Corey
Dec 16, 2025
1.0
i just went through drive thru at this wendy’s. i got 3 things of food and 2 drinks for $30. I noticed he was handing me a medium when i ordered large and then claimed he had no large and i said ok well it is coke zero and he claims they don’t sell it but my bf gets it everytime because of his diabetes. i live 5 mins away and i got home to realize all of my food was cold like ice cold. my food should still be at least room temp by the time im home. the guy i ordered from had hickeys all over his neck and was barely even talking to me. Apparently the diet coke tastes like carbonated water and has no taste. If you guys want wendy’s don’t go here go to MCDONALDS!
DK
Dan King
Dec 3, 2025
1.0
Can only order at window. Cash only and employees aren’t ringing it up and putting the money straight in their pockets. Should look into that
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is this Wendy's location in Fairport, NY open?
Yes, the Wendy's at 557 Moseley Road in Fairport, NY is currently open.
What are the operating hours for the drive-thru at this Wendy's?
The drive-thru is open every day from 9:00 AM to midnight.
Does this Wendy's serve breakfast?
Yes, breakfast is served at this location, offering various breakfast combos, sandwiches, coffee, and sides.
What payment methods are accepted at Wendy's in Fairport?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Can I order Wendy's food online or via an app?
Yes, you can order through the Wendy's app or the website order.wendys.com for pickup, delivery, or drive-thru.
Does this Wendy's location offer dine-in and drive-thru services?
Yes, dine-in, drive-thru, takeout, and delivery services are available at this location.
Where can I find nutrition and allergen information for Wendy's menu?
Nutrition and allergen details are available on the Wendy's menu website, in the mobile app, and at the restaurant upon request.
What nearby dining options are close to Wendy's at 557 Moseley Road?
Nearby restaurants include Applebee's Grill + Bar, Bruegger's Bagels, Sakura Garden (Japanese and Chinese cuisine), Joe's Brooklyn Pizza, Chipotle Mexican Grill, and The Pub by Wegmans, offering a variety of dining choices before or after your visit.
Are there any nearby retail and service stores near this Wendy's?
Yes, nearby retail and service locations include Maximum Tan (tanning salon), sole mates (shoe store), Supercuts and Heads Up Salon (hair salons), ESL Federal Credit Union ATM, and UPS Authorized Shipping Provider.
How can nearby places like Starbucks or Chipotle benefit a Wendy's customer in Fairport?
If you’re visiting Wendy's and want a coffee or a different meal option, Starbucks and Chipotle Mexican Grill are nearby to complement your visit, offering additional choices for drinks or Tex-Mex cuisine.