Chipotle Mexican Grill

3.3
242 reviews
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Business Details

6720 Pittsford Palmyra Rd, Fairport, NY
14450, United States
(585) 598-4075
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Perinton is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
6720 Pittsford Palmyra Rd, Fairport, NY
14450, United States

Hours

Reviews

3.3
242 reviews
5 stars
100
4 stars
31
3 stars
19
2 stars
17
1 star
75

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service, leading to frustration and dissatisfaction.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and food prep areas, contributing to a negative dining experience.

Food Quality

There were numerous complaints about food quality, including small portion sizes, overcooked or stale food, and missing ingredients.

Management Concerns

Customers expressed disappointment with management's handling of issues, including lack of accountability and poor communication during busy times.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly service during their visits.
  • SK
    Spy Kerco
    Nov 15, 2025
    1.0
    make sure to actually add chicken... there was like nothing in my bowl
  • ES
    Erin K. Skuce
    Nov 4, 2025
    1.0
    Waited in long line to be told they don’t make regular size quesadillas unless you mobile order. Asked for a kids chicken quesadilla and then worker refused to put chicken inside the quesadilla and would only give it on the side. Not one table was clean and the garbage was overflowing. Run the other way.
  • BB
    Bryan Bellavia
    Nov 2, 2025
    1.0
    Been here multiple times only to find they are taking online orders only. Turning l”lobby” customers…. Waste of time lost a customer
  • AJ
    Adam J
    Oct 28, 2025
    1.0
    I wish I could leave a lower score, but waiting over 30 minutes for an order is ridiculous. They’re not plucking chickens back there! After asking about my order, the reply was, “I don’t want to stress her back there.” Super… why be concerned with your customer…. And thanks for the stale chips.
  • AJ
    Andrea Jablonski
    Oct 28, 2025
    1.0
    I placed a mobile order to go. Arrived 5 mins early (expected to wait). 30 mins later my order is still it out. A party of 12 came in and everything stopped for them. The drive thru line wasn’t moving, pickup inside (where I am) not moving. “We were told to just wait.” Literally, just wait!
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill in Fairport, NY?

Chipotle Mexican Grill in Fairport is open daily from 10:45 AM to 10:00 PM.

Where is Chipotle Mexican Grill located in Fairport?

It is located at 6720 Pittsford Palmyra Rd, Fairport, NY 14450.