Chipotle Mexican Grill

3.2
250 reviews
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About

Mexican Restaurant
Chipotle Perinton is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
6720 Pittsford Palmyra Rd, Fairport, NY
14450, United States

Hours

Reviews

3.2
250 reviews
5 stars
102
4 stars
31
3 stars
19
2 stars
19
1 star
79

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude employees, long wait times, and incorrect orders.

Food Availability

Many reviews noted that the restaurant often runs out of key ingredients, impacting the overall dining experience.

Cleanliness

Numerous customers expressed concerns about the cleanliness of the restaurant, citing dirty tables and unsanitary conditions.

Portion Sizes

Several reviews mentioned inconsistent portion sizes, with some customers receiving significantly smaller amounts of food than expected.

Management Issues

Customers highlighted a lack of effective management, with complaints about staff behavior and handling of customer concerns.
  • KM
    Killian mahoney
    2 days ago
    1.0
    Never once has this location been stocked with all ingredients, they shouldn’t offer fajita veggies or vinaigrette if they never have it.
  • NW
    Nicholas Weiner
    5 days ago
    1.0
    Trying to support the local Chipotle fundraiser was impossible. Why? Because the workers were beyond rude (calling OUT to you as you walked in that they didn't want you there), ran out of ingredients by 7:45 p.m., and had zero intentions of restocking any of them. Super, super disappointing.
  • BR
    Brandon Rizzo
    Dec 31, 2025
    2.0
    This has to be the one of the worst managed chipotles in the area. They are almost always out of napkins, a meat or a chimichurri. the staff has no awareness of how to clean up the table or their work station. i eat here all the time and couldnt ignore writing a review after the last visit where they were out of two meats, sauce with an empty restaurant littered with dirty tables, trash, arguing with more than two drive through orders about whether it was wrong or not. i could go on.. its a chipotle so ultimately the food is good but this one is very poorly run.
  • NK
    Nick Krug
    Dec 29, 2025
    1.0
    Literally the worst chipotle ever. Every single time I go they have no food. “Do you have chicken coming?” “No sorry we still have to make some” “I’ll have brown rice please” “sorry that will be 10 minutes” like are you stupid it’s literally your job to make food how do you not have anything ready? It’s actually comical how bad that place is and the workers are embarrassing. Don’t know how nothing has changed it’s been like this for years.
  • AS
    Alexander Shestopalov
    Dec 18, 2025
    1.0
    This got to be the worst chipotle ever! We usually order online once or twice a month and for the last year they screwed up EVERY SINGLE ORDER!!! Just in the last four orders they gave me a bowl instead of the burrito EVERY SINGLE TIME!!! Then today I checked and there was a burrito in the bag, but once I got home I have discovered that there’s no salsa, peppers, or corn inside and the whole thing is 2/3 white rice when I asked for a little bit of brown rice. This is THE WORST CHIPOTLE EVER. DO NOT ORDER ANYTHING ONLINE FORM THERE!!!!

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill in Fairport, NY?

Chipotle Mexican Grill in Fairport is open daily from 10:45 AM to 10:00 PM.

Where is Chipotle Mexican Grill located in Fairport?

It is located at 6720 Pittsford Palmyra Rd, Fairport, NY 14450.