Location.com logo
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
Brand Certified

Chipotle Mexican Grill

3.1
(279 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Chipotle Mexican Grill
6720 Pittsford Palmyra Rd, Fairport, NY
14450, United States

Hours

Monday10:45 AM - 10:00 PM
Tuesday10:45 AM - 10:00 PM
Wednesday10:45 AM - 10:00 PM
Thursday10:45 AM - 10:00 PM
Friday10:45 AM - 10:00 PM
Saturday10:45 AM - 10:00 PM
Sunday10:45 AM - 10:00 PM

Reviews

3.1
279 reviews
5 stars
106
4 stars
32
3 stars
21
2 stars
26
1 star
94
  • AW
    Alexis Wieland
    3 days ago
    1.0
    Avoid this location at all costs. Service extremely slow. Waited 10 minutes to order with 1 person in front of me and decided to walk out and order pizza. Staff socializing with each other and pretending to "work." Very disappointed. We love Chipotle but will never visit this location again!
  • MP
    Mack Paddock
    Apr 19, 2026
    1.0
    I’ve gone to this location maybe 5 times in the last year since I’ve moved here, each time I go I purchase the exact same order. Each time I go I’m given diffrent proportions for said order and charged more each time even thought my proportions are smaller than the time before. The store is always dirty and 90% of the time they’re out of products. I had gone once too where I got through ordering and got to the counter and then was informed that they could only process orders through card, I had cash on me. Very inconvient that they didn’t have sinkage posted to notify those who pay with cash.
  • DH
    Dave Hergert
    Apr 17, 2026
    1.0
    This place needs help. I hate writing 1 star reviews but this location has been bad so many times for me (5+) and in a material way. Do not order ahead, but if you do, add 30min to your scheduled time. Today was typical experience; ordered at 4:50 for a 5:20 pick up. I intentionally arrived at 5:30 bc I knew it wouldn’t be ready. Waited until 5:50 before I got my food. While me and 3 others waited, no less than 30 people were served in the restaurant. So either walk in and order or go to a different location. They must have 1 person on mobile orders while also staffing the window. Also the chipotlane is a mess. People show up on time, food isn’t ready so they sit at the window for 10+ minutes while a line of 5-6 cars form behind. And those people’s food MIGHT be ready but they can’t get it because someone is sitting there waiting at the window. They need to send cars around to the waiting area for ~5m so others can get their food. Or tell them to go sit in the parking lot until the app tells them it’s ready. Enforce it. They also don’t label the containers either. Every other chipotle labels them. What’s the point of putting names on the items in the app? Overall the food is good. In-house service is acceptable but the order ahead is horrible. I could (and probably will) drive 30 min further to get my food faster. I gave it a few tries to maybe see if I just had 1 or 2 bad experiences his it’s every time. And others on here have expressed similar. Need to staff the mobile orders better.
  • JD
    J D
    Apr 17, 2026
    1.0
    This place is absolutely disgusting. You can really tell by looking around that the employees never clean the restaurant or take pride in their work. Garbage everywhere all over the floor. The area where they make your food is a mess and covered in food all over the place. And to top it off I open my bowl to a lady bug hanging out on the lettuce. Will never go to Chipotle again. Many of them are like this now and the quality isn’t what it used to be. It’s a shame because it used to be a clean place with great food.
  • SP
    S P
    Apr 8, 2026
    1.0
    I will not eat here again. The last 2 orders I picked up in the Chipotle lane were ice cold. Today I went inside, line very long and moving SLOWLY. The person at the register has scabs all over arms/face. This person is reaching scabby arms into bags and putting food in bags. Very unsanitary. Dining room looked really dirty. I left without getting food. I wish I could give 0 stars, do not eat here.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill in Fairport, NY?

Chipotle Mexican Grill in Fairport is open daily from 10:45 AM to 10:00 PM.

Where is Chipotle Mexican Grill located in Fairport?

It is located at 6720 Pittsford Palmyra Rd, Fairport, NY 14450.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified April 26, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: