Wendy's

3.3
265 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
26586 Valentine Dr., Evans Mills, NY
13637, United States

Hours

Reviews

3.3
265 reviews
5 stars
99
4 stars
49
3 stars
24
2 stars
19
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rude and incompetent service.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Food Quality

Inconsistent food quality; some customers received cold or stale food, while others enjoyed fresh meals.

Cleanliness

Reports of unsanitary conditions, including dirty tables and bathrooms, affecting customer experience.

Wait Times

Long wait times reported in both drive-thru and in-store, causing dissatisfaction among customers.
  • TO
    Terre Odett
    Nov 12, 2025
    1.0
    Worst Wendy's ever. Ordered 20 nuggets , got 10. The medium fries were smaller than McDonals small fry. 50 dollars to not receive our whole order and nobody answers the phone. Management sucks. I hope y'all are one of the 300 that is being closed.
  • DL
    David Lazy
    Nov 10, 2025
    5.0
    This was without a doubt, the cleanest, nicest, fastest best tasting Wendy's I have EVER been to.
  • MC
    Madison Cairo
    Oct 13, 2025
    5.0
    The folks here were so kind! We thought the customer service was great, food came out quickly with no issues. Zero complaints!
  • CS
    carlos santiago
    Sep 8, 2025
    1.0
    Paid for an order on Uber Eats. Manager claimed he couldn't find the order in the system and had me call Uber customer support. I was told by support that my receipt on the app should be proof enough for me to get my food. After showing my Uber eats receipt; I was still told there's nothing they can do for me. So... if you want incompetent employees and poor service, this is your spot!
  • LA
    Linda Adrian
    Aug 20, 2025
    1.0
    Went through the drive through and ordered a Dave's single with ketchup, lettuce, and mayo only. They repeated it twice at the drive through, once when I paid and once at the pick up. Ketchup, lettuce, mayo only, yes that is right. I get home and it has cheese. I call and get a ride lady who said you didn't say no cheese! No I said ketchup, lettuce, mayonnaise only. She said it comes with cheese you should have said no cheese! I repeated my order again I said I ordered ketchup, lettuce, mayonnaise only! ONLY! She nastily said you didn't say no CHEESE. I told her do you need to be college educated to understand ketchup, lettuce, mayonnaise only, means that is all that should be on the burger. She was nasty, rude and a few other adjectives that I won't write on here. Avoid this Wendy's!

Frequently Asked Questions About Wendy's

Is 26462 Herrick Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.