Wayback Burgers

Reviews

• JB

  john bonitz

  2 days ago
  5.0
  Food is awesome I like the freshness of it the fact that I could get a 9 Patty burger for 20 ain't nobody beating that loved it first time there and I'm sure I'll be back
• JH

  Jesse Halz

  Feb 25, 2026
  5.0
  If you’re looking for the best freshest homemade hamburger close to Fort Rome, you really have to try way back burgers. This is not only a fresh hamburger cooked to order with quality meat, but it has so many options. As far as sauces and toppings you won’t be disappointed. When you want the best try way back you’ll be so glad you did. French fries are also cooked to order and super fresh. thank you Wayback burger warm regards, Jesse Halsey.
• MW

  Marcus Walker

  Jan 24, 2026
  2.0
  Unsatisfactory Customer Service Experience – January 23, 2026 The food at Wack Burger in Evans Mills is excellent, and my family genuinely enjoys your burgers. Unfortunately, the customer service we experienced on January 23, 2026, was extremely disappointing and overshadowed what should have been a positive visit. My wife and daughter entered the establishment to place a lunch order totaling over $60. During checkout, the register displayed a message stating, “Get with an associate for further assistance.” We immediately notified the female employee at the counter about the issue. Her response was vague and delivered in a tone that made it unclear whether she was speaking to us or to other employees. We stood there waiting for direction, unsure how to proceed. When I asked again, she finally explained, after several minutes, that the register was experiencing problems. By that point, we had already waited nearly ten minutes on a high-dollar order with no clear communication. What was most frustrating was her demeanor and mannerism throughout the interaction. She appeared disengaged, unwelcoming, and indifferent. It made us feel as though our presence was an inconvenience rather than valued as customers. The lack of professionalism and basic courtesy was very noticeable and uncomfortable. This entire interaction should be visible on camera if footage is reviewed. I expressed my frustration at the counter not out of anger, but out of disappointment in how the situation was handled. There was no sense of ownership, apology, or effort to resolve the issue in a respectful manner. I also want to note that I come from a professional food service background, so I understand what quality customer service should look like. This experience did not meet those standards. I am respectfully requesting that this employee receive additional training in customer service and professional etiquette. Even in a locally owned business, kindness, communication, and attentiveness go a long way in maintaining loyal customers. I have served 17 years in the U.S. Military with a strong focus on service and professionalism, which is why this experience felt especially discouraging. My wife and I truly enjoy your food, and that is the reason I am taking the time to share this feedback. The food is outstanding, but service matters just as much. I hope this concern is addressed so future customers do not experience the same disappointment.
• WB

  Willette Berry

  Dec 31, 2025
  3.0
  What I ordered by the time everyone had there hand in adding gave me bacon when I clearly said without
• TT

  Timothy

  Nov 28, 2025
  4.0
  I ate here once, decent food. I’ve had some really good burgers before so my standards are really high. It beats fast food burgers.

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