Dunkin'

Reviews

• EE

  ExclusivelyTasha

  Jan 2, 2026
  1.0
  I typically give businesses multiple chances before leaving a negative review, but today my husband and I were very disappointed. We drove in from Fort Drum, and my husband had to go through the drive-through twice due to a missing sandwich. Before leaving, he specifically confirmed with the employee that the hash browns were included in the bag, yet they were not. Our order was simple, we remained patient throughout the process, and yet we arrived home to find that we had paid for food we did not receive. Unfortunately, this is not the first time this has happened. Customers should not have to return a third time to correct issues that should have been handled properly the first time. The repeated lack of order accuracy and attention to customer service is extremely disappointing.
• RS

  Rachel Spags

  Jan 2, 2026
  2.0
  I really really want to like this Dunkin. I have tried to be loyal. But today for the third time in a row, I ordered hot chocolate and was given plain coffee. Last time they handed me the wrong drink, so it's on me that I drove away, but today it has the correct label on the cup that says "hot chocolate" and yet it's filled with just plain coffee. THIRD TIME. I'm so disappointed. Also my sandwich had cheese on it, despite ordering no cheese, confirming no cheese, and the label on the bag stating "no cheese". I guess reading is hard and caring is harder...so I had to come leave a review because idk how else we're gonna get this place to change. I'm so annoyed I gave them my money twice this week and yet have not had ANY hot chocolate 😑
• DR

  Daniela Rodriguez

  Dec 24, 2025
  1.0
  I rarely leave negative reviews, but this experience should be mentioned. On Christmas Eve, while sick with the flu, I placed a mobile order that was confirmed in the app and charged to my card. Despite this, I was repeatedly questioned about whether I placed the order at the correct location and whether I placed it at all, in a tone that felt dismissive and condescending. After being told multiple times that my order “wasn’t there,” it turned out it had been sitting on the pickup rack the entire time. The employee with the short bob haircut was consistently rude and sarcastic throughout the interaction, including a mocking “Merry Christmas” when handing me my order. I chose not to argue and left, only to realize my order was incorrect. When I returned, I was told the item was out of stock, information that should have been communicated when my order was first handed to me so I wouldn’t have had to come back while sick. I understand that mistakes and shortages happen, especially on holidays. However, the complete lack of courtesy, accountability, and professionalism particularly from the employee mentioned made this experience unnecessarily frustrating and a good reminder why I dont go to that location.
• KM

  Kelly McGowan-Zocher

  Dec 20, 2025
  1.0
  I just honestly so tired of my food being messed up (made wrong or just straight up missing) it happened again today. After a long wait in drive thru because either corporate or the franchise owner refuses to staff appropriately, I was missing hash brown bites. I had to then wait again in store while the old woman (who is slow and has bad lipstick) who runs the front counter chit chatted with every person in front of me. Now yes I’ll admit I was a bit abrasive because I again am missing food but she couldn’t even muster a “sorry we missed food” or “sorry about that let me get it for you” she just made excuses about how the receipt printed poorly. How is that my fault as a paying customer? Sounds like the manager needs to make sure their machines are in working order. Needless to say we won’t be back again because this is a cycle with this store. I will say the lady taking payment and handing out food at the window is always very polite and pleasant.
• KK

  Kamrin

  Dec 15, 2025
  1.0
  I had gotten a Macha latte from dunkin. Macha is supposed to have a subtle taste of leaves. It isn't supposed to taste like straight grass or lawn clippings. Very disappointed that I took one sip and I thought I was chewing on grass.

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